Account Supervisor

We are looking for a proactive Supervisor to lead our team in managing client accounts and ensuring high-quality service delivery. This role will involve overseeing team operations, coaching members, resolving issues efficiently, and facilitating effective communication to enhance team collaboration and performance.

This will be an in-office role located in Reno, NV.

Key Responsibilities:

·         Respond swiftly to client and team inquiries, managing escalations and account reviews.

·         Track and manage new accounts, renewals, and various requests, including liability insurance and AutoPay.

·         Conduct regular performance evaluations and provide constructive feedback.

·         Monitor call quality and support team development through training and one-on-one meetings.

·         Ensure compliance with scheduling policies and manage timecard reviews.

·         Addresses conflicts, challenges, and issues within the team, while promoting a collaborative environment.

·         Consistently and actively seeks to learn more about processes, RAM, allocations, etc., while demonstrating the flexibility to adapt to unexpected changes in the workplace.

Requirements

Experience

·         2-3 years of experience in a customer success management or call center environment.

·         1-2 years of experience in a supervisory or leadership role.

Skills

·         Strong leadership and team management skills.

·         Excellent verbal and written communication abilities.

·         Ability to manage multiple priorities in a fast-paced environment.

·         Must be proficient in Microsoft Suite (Excel, Outlook, Word, etc.)

·         Familiarity with Salesforce or other relevant CRM systems.