Account Supervisor in Nevada

We are looking for a proactive Supervisor to lead our team in managing client accounts and ensuring high-quality service delivery. This role will involve overseeing team operations, coaching members, resolving issues efficiently, and facilitating effective communication to enhance team collaboration and performance.

This will be an in-office role located in Reno, NV.

Key Responsibilities:

·         Respond swiftly to client and team inquiries, managing escalations and account reviews.

·         Track and manage new accounts, renewals, and various requests, including liability insurance and AutoPay.

·         Conduct regular performance evaluations and provide constructive feedback.

·         Monitor call quality and support...

MassMedia Marketing, Advertising, PR is a women-owned, digital-first media and PR agency that is headquartered in Las Vegas and services clients nationwide. For three decades, we have been at the forefront of media and PR agencies, attracting the best and brightest talent. We are passionate, high performers with diverse backgrounds and experiences who take pride in the work we do and a collaborative, energetic environment with space for everyone to be heard and grow. An award-winning agency for some of the southwest region’s most recognized consumer and hospitality brands, we offer a vibrant and fast-paced atmosphere rooted in diversity, inclusivity, and growth. We value ambitious self-starters who hold client service in the highest regard. 

We are currently seeking an experienced, full-time Account Supervisor (Account Manager) to join our growing PR team. Our ideal candidate is a news junkie who loves creative thinking, leading clients and knows how to...