IT Specialist

Are you passionate about technology and love helping others solve their tech problems? Do you thrive in a dynamic environment where every day brings a new challenge? Join our Marketing Operations team as an IT Specialist, where you will play a key role in ensuring that our systems run smoothly, our employees have the tools they need to succeed, and our data remains secure.

Key Responsibilities:

• Technical Support: Provide tier one technical support, troubleshooting issues and resolving technical problems efficiently.
• Systems Administration: Manage user accounts, permissions, and software configurations to maintain optimal system functionality.
• Hardware Support: Set up, configure, and troubleshoot laptops, printers, and other hardware components.
• Security Awareness Training: Manage our security best practices and cybersecurity awareness training.
• Mobile Device Management: Support and manage mobile devices to ensure secure and efficient access to company systems.
• Conferencing Support: Assist with setup and troubleshooting of conferencing software to enable smooth meetings and presentations.

Team Collaboration:

The IT Specialist will work in an office with the Marketing Operations team, and will interact with every department across the organization in order to support system initiatives and troubleshoot issues. This position is on-site in Lincoln, NE.

Requirements

• Technical Support Experience: Proven experience in a technical support role is essential to provide quality assistance and maintain system integrity.
• Team Player: The ability to collaborate and communicate effectively with others is key to supporting a positive workplace environment.
• Detail-Oriented: High attention to detail is critical when managing hardware, software configurations, and sensitive data.
• Multitasking Skills: Must be able to juggle multiple priorities and switch between tasks efficiently without losing focus.
• Accountability: A self-starter who takes personal responsibility for projects and deadlines, ensuring a high level of reliability and integrity.

Preferred Experience:

• Apple and Google Workspace Product Knowledge: Familiarity with managing Apple and Google products is highly preferred to support a mixed technology environment.
• Wireless Network Management: Experience in managing and troubleshooting wireless networks will help streamline connectivity support.
• Excel and Reporting: Advanced Excel skills are valuable for generating reports and tracking system performance.
• DNS Knowledge: Understanding of DNS management is beneficial for maintaining seamless network operations.
• Firewall Management: A history of monitoring and managing firewall settings is preferred.

Additional Responsibilities: 

Once fully trained, the core responsibilities of the IT Specialist will take an estimated 20-30 hours per week. With the remaining time, the IT Specialist will also be expected to oversee one or more of the following areas based on their expertise:

• DNS & Domain Setups: Understand and manage rerouting domains to different servers to facilitate system go-lives.
• API Integration Support: Assist in the integration of RentVision’s systems with third-party platforms.
• Front-End Web Development: Provide support for the creation and maintenance of client websites.
• DNI/Calling Tracking Support: Troubleshoot and resolve call tracking setup issues.

We are open to the specific mix of these additional responsibilities depending on the skills and experience of the candidate, but proficiency in at least one area is required.

Position Details:

• Position Type: Full-time, exempt
• Compensation: Salary based on experience and qualifications

Benefits

Work at a “Best Place to Work” Company

RentVision was recently certified as a Great Place to Work, one of Fortune’s Best Workplaces in Advertising & Marketing, one of Lincoln’s Best Places to Work (#2 medium-sized company), one of the Best Places to Work in Multifamily (#6 nationwide), and we recently scored a 4.6/5 on Gallup’s Q12 Engagement Survey.

401(k) Match

Planning for your financial future is important. We offer enrollment in our company sponsored 401(k) as well as contribution matching to help you get it done.

Health Insurance

We care about your health. RentVision offers enrollment in health, vision, dental insurance plans, and also pays a portion of health insurance premiums.

Life Insurance

You’re important to us and we want you to know that. We offer life insurance to employees at no out-of-pocket cost.

Short-Term and Long-Term Disability

We’re here to help when the unexpected happens. We provide both short-term and long-term disability insurance to all of our employees. Our short-term disability plan also offers medical leave for pregnancy.

Paid Time Off

It’s all about that healthy work-life balance—work hard, play hard, right? RentVision provides paid time off and paid holidays, including extra time off around Thanksgiving and Christmas.

Paid Parental Leave

At the end of the day, family matters most. We know the importance of those precious moments you have with your new little one, so we provide paid parental time off.

Fizzy Friday

You work hard all week, so why not have a little fun on Friday? At 3:30 PM we celebrate a week’s worth of work with games, snacks, and fizzy beverages. Hope you like competition.

Recognition Lunch

You’re one in a million, and we want you to know that. Every month we celebrate our employees with a free lunch (yeah, you read that right) and recognition galore.

Unlimited Coffee

Need a pick-me-up? We’ve got a coffee machine stocked full of cappuccinos, lattes, black coffee, and more.

Discounted Gym Membership

If you've got the drive, we've got you covered. We partnered with a local gym to provide a total package gym membership for just $10 a month.

About RentVision

RentVision was founded in 2009, after our Founder and CEO, David Watson, spent multiple weekends hunting for an apartment. After weeks of searching, he signed a lease on a unit he’d never seen. Frustrated by this experience, David believed there had to be a better, easier way to confidently rent an apartment. This sparked the idea for a new innovation—the industry's first Walkthrough Video Tour. RentVision has been innovating, developing, and growing ever since.

Today, we operate in the multi-family marketing industry where we create software platforms, build websites, offer strategic advising, deliver media solutions, and travel the country sharing industry knowledge. We are part tech company and part full-service organization, combining the best of both worlds: excellent software solutions with remarkable client service. Learn more about our company at https://www.rentvision.com/our-company.

Our Purpose: To consider others as more important than ourselves.

Our Mission: To make renting apartments easy.

Our Vision for Our Clients: To deliver a predictive leasing platform that optimizes marketing and revenue management.

Our Vision for Prospective Residents: To help people rent an apartment without needing to drive anywhere.

Our Core Values:

• Be Remarkable - We use our intelligence, personality, and unique skills to deliver amazing results.
• Systemize Excellence - We build and do what is excellent, efficient, and repeatable.
• Considerate Candor - We seek and give direct feedback that is thoughtful and productive.
• Maximize Talent - We know our weaknesses. We live in our strengths.
• Team Hustle - We deliver success through hard work and camaraderie.