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Director, Account Management

SteadyMD

St. Louis, missouri


Job Details

Full-time

3/15/2024


Full Job Description

SteadyMD is a technology company and healthcare provider that delivers high-quality telehealth experiences for consumers, employers, digital health companies, and clinicians in all 50 states. Here at SteadyMD, we take pride in the fact that our core values are integrated into everything we do. Our core values of integrity, collaboration, flexibility, and ownership have allowed us to create a diverse team of individuals who work well in ambiguous, fast-paced situations and can quickly integrate a large number of new tasks into their workload. Currently, we are seeking a Director of Account Management who will be responsible for providing leadership, while driving successful projects and outcomes for our clients.

As a Director, Account Management at SteadyMD you’ll be responsible for building and maintaining strong partnerships with clients  and driving successful outcomes for our clients and their patients. Specifically, you will:

  • Own the relationship with our clients and their stakeholders and be responsible for the outcomes of each of their programs. 
  • Provide leadership to a team of direct reports through effective communication, guidance, and strategic vision.
  • Have a strong solution-focused work ethic with a high degree of flexibility, supporting multiple projects of varying complexities and priorities.
  • Have deep experience facilitating cross-functional team discussions, including well-developed negotiation skills and providing direction while not having direct authority.
  • Partner closely with our clients to resolve challenges involving project strategy, scope, and direction.
  • Drive the monthly process around reporting, forecasting, and analysis of client programs.
  • Coordinate across our clinicians, medical operations, technology, product, patient experience, and other teams as necessary.
  • Serve as the voice of the client and their patients to our internal teams.
  • Partner closely with other Account Managers and Project Management to ensure optimal operational efficiency by tracking progress and results across all clients and programs.

At SteadyMD, we value what people have to offer based on a variety of factors. We want to hire the very best and nontraditional candidates are oftentimes a perfect fit for our nontraditional approach to delivering care. Don’t meet all of the skills listed below, but know you're a perfect fit for this role? Apply anyway!

Requirements

  • 7+ years experience in Account Management or Client Services managing large, cross-functional support initiatives, with an emphasis on customer experience and quality
  • The ideal candidate will have a minimum of 3+ years of project management experience, ideally in healthcare or technology
  • The ideal candidate will have a minimum of 3+ years of experience working at a start-up or in an ambiguous work environment
  • Great communication, organization, presentation, interpersonal, and time management skills
  • Organized and detail-oriented - a lover of process
  • Ability to creatively solve problems without breaking a sweat
  • Ability to multitask in a dynamic, fast-paced startup environment
  • Experience with modern collaboration tools (Slack, Jira, Google Docs).
  • Ability to work at least 3 days from our office in Central West End, St. Louis, MO

Benefits

  • Competitive Salary Range: $100K - $130k based on experience
  • An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk
  • Complimentary SteadyMD membership. So that you can experience what we have to offer, and be able to speak first hand about what the future of medicine will look like
  • Company Events. Including happy hours, sporting events, dinners
  • Unlimited PTO. Yes, you read that correctly. We trust our employees to make the right decisions for the business, and we also recognize that often means taking time to take care of yourself

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