Customer Service Representative

Detailed Responsibilities:

• Answer incoming calls and offer appointment windows with requested lead time.
• Maintain a required call count to meet daily, weekly, and monthly quotas. 
• Maintain complete and accurate information in the client database.
• Work with Dispatch to schedule service calls and debrief technicians.
• Promptly reports unresolved issues or complaints to the appropriate leader. 
• Provide assistance to other team members to achieve department and company goals.
• Ensure Club Memberships are renewed and preventative maintenance appointments are scheduled for technicians.

Position Responsibilities

• Instill a fun and nurturing culture with Climate Control’s principles, Core Values, and Core Purpose
• Participate in all company-sponsored training 
• All other duties, as assigned by Manager
• Maintain a thorough knowledge of Climate Control’s products and services.

Requirements

Essential Skills and Experience

• Minimum of 2 years prior experience in a call center.
• Ability to read a map and geographical knowledge of service area.
• Intermediate computer skills.
• Exceptional customer service skills
• Keen ability to work accurately, efficiently, and manage multiple tasks
• Excellent organizational skills and attention to detail.
• Committed adherence and enforcement of the company’s core values and core purpose.

Benefits

We provide the following compensation package:

• Competitive pay structure
• 401k and Roth 401k with company match
• Affordable Health Insurance, Dental and Vision plans
• Ongoing training
• Vacation time
• Paid Holidays and Birthday