Customer Insights Manager

Rapsodo's headquarters are situated in Singapore, complemented by offices strategically positioned across the United States, Turkey, and Japan. Rapsodo is more than sports technology and data analytics. It is the undisputed leader in affordable, pro-grade technology for athletes looking to get more out of their game. 

Current partners include Major League Baseball teams, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.  

Are you an expert at research, deriving insights and recommendations based on customer research? Are you a sports fan and looking to apply your research expertise?

At Rapsodo, we are looking for passionate, driven and independent individuals to join an entrepreneurial and growing company. The Customer Insights Manager will lead and execute our Customer Research function to deliver insights that help us continue delivering innovative services to our athletes and coaches.

Join Team Rapsodo in defying limits and unlocking limitless potential, one data point and one heart-felt success story at a time. 

Powered by Athletes who get it, and Engineers who can do it. 

Key Responsibilities

· Develop a customer research and insights approach that helps support our strategies and objectives

· Define research objectives and strategies in partnership with your stakeholders

· Develop and execute a research plan

· Conduct product analysis using usage behaviors, customer sentiment, and user surveys

· Build and execute customer survey strategy to collect customer feedback

· Be the customer voice champion ensuring that we put our customer first

· Organize and lead customer visits, including cross functional representation across the company

Requirements

• Bachelor’s Degree required; MBA preferred.
• 5+ years of experience
• Ability to multi-task, prioritize and delivering results in fast-paced environment
• Ability to take initiative, be proactive and problem-solve
• Customer driven and consumer focused
• Excellent communication, prioritization, organizational and teamwork skills