Customer Insights Manager

Customer Insight Manager – 100% Remote in the USA

PetLab Co. is the world leader in DTC pet supplements with 50%+ market share, 9-figure revenue, profitable and rapidly growing with ambitious plans for global expansion. We are a growing business focused on understanding our customers to improve their journey and optimize conversion rates (CR%) and lifetime value (LTV). We're looking for a hands-on, insight-driven Customer Insight Manager to gather customer feedback and data at key touchpoints in their journey. This role is critical for understanding customer expectations, identifying pain points, and collaborating across teams to enhance customer retention and loyalty. If you’re passionate about using customer insight to drive brand improvement and business growth, then this might be the perfect fit.

The ideal candidate has experience in both qualitative and quantitative research methods and thrives in an environment that values customer feedback to...

Rapsodo's headquarters are situated in Singapore, complemented by offices strategically positioned across the United States, Turkey, and Japan. Rapsodo is more than sports technology and data analytics. It is the undisputed leader in affordable, pro-grade technology for athletes looking to get more out of their game. 

Current partners include Major League Baseball teams, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.  

Are you an expert at research, deriving insights and recommendations based on customer research? Are you a sports fan and looking to apply your research expertise?

At Rapsodo, we are looking for passionate, driven and independent individuals to join an entrepreneurial and growing company. The Customer Insights Manager will lead and execute our Customer Research function to deliver insights that help us continue delivering innovative services to our athletes and coaches.

Join Team Rapsodo in...