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Onsite Benefits Rep

Thomas Talent Network, LLC

Ridgeland, mississippi


Job Details

Full-time


Full Job Description

Seeking a dedicated and customer-oriented Benefits Representative to join the team. As a Benefits Rep, you will be responsible for assisting customers with their benefit queries and providing exceptional customer service. This is a full-time position based at our company headquarters in Columbus, with the possibility of remote work in the future.

 

Duties and Responsibilities:

  • Handle inbound and outbound customer calls to address benefit-related questions and concerns
  • Assist customers in enrolling or making changes to their benefit plans
  • Provide accurate and timely information about available benefits and plan options
  • Document customer interactions and update customer records in the company database
  • Resolve customer complaints or issues, escalating when necessary
  • Collaborate with other team members to ensure the best customer experience

 

Requirements

Requirements:

  • Prior experience in customer service, preferably in a benefits or insurance-related role
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Ability to work independently and within a team environment
  • Proficient computer skills, including experience with customer relationship management (CRM) software
  • Attention to detail and ability to multitask in a fast-paced environment
  • High level of professionalism and empathy towards customers
  • Availability to work occasional evenings or weekends, as needed

If you are a customer-focused professional with a passion for assisting others and ensuring customer satisfaction, we would love to hear from you.

Benefits

-Flexible Schedule Work/Home Life Balance 

-Professional Development 

-Sign On Bonus (Details to be discussed) 

-Ability to create generational wealth 

-Weekly sponsored training 

-Exclusive Convention Destinations 

-Bonus Pay 

-Management positions available in as little as 90 days

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