Field Service Technician

Our partner is seeking a Field Service Technician to join their team in Plymouth, MN. The technician will play a crucial role in providing exceptional customer service and supporting installations and repairs of powder coating systems throughout North America.

Responsibilities:

• Prioritize safety in all activities, adhering to industry protocols.
• Perform mechanical, electrical, and pneumatic tasks, including troubleshooting and repairs.
• Safely operate vehicles and equipment.
• Conduct diagnostic troubleshooting remotely or on-site for existing equipment.
• Install powder coating systems according to installation documentation.
• Assist with lab trials, industry trainings, and general housekeeping.
• Produce detailed service reports and maintain positive relationships with customers.
• Collaborate with the team, including sales managers and technical staff.
• Comprehend customer requirements and provide appropriate recommendations.
• Support the sales team as a subject matter expert.
• Follow company procedures and protocols diligently.
• Perform other duties as assigned.

Requirements

• High school diploma and 2-year technical degree, or equivalent combination of education and experience.
• 3+ years of progressive experience, preferably in the industrial application and finishing industry.
• Valid driver's license and passport for travel within North America.
• Proven field service experience and professional appearance.
• Ability to troubleshoot, test, repair, and service electro pneumatic equipment.
• Proficiency in reading and understanding electrical, mechanical, and pneumatic schematics.
• Flexibility to work flexible shifts, including overtime, weekends, and holidays.
• Familiarity with standard hand tools and industrial process automation/PLC systems.
• Intermediate skills in Microsoft Office 365, particularly Outlook, Word, Excel, and PowerPoint.
• Familiarity with SharePoint platform and AutoCAD is a plus.
• Ability to effectively communicate in person, over the phone, and digitally.
• Comfortable presenting to small groups.

Benefits

• Starting at 4 weeks PTO per year
• 401(k) with company match
• Medical, dental, life, disability, and long-term care insurance
• Tuition reimbursement

The company is an equal opportunity employer committed to diversity and inclusion. Employment decisions are based solely on merit, without regard to race, color, religion, sex, age, national origin, disability, genetic information, military status, sexual orientation, gender identity, or any other characteristic protected by state or local law.