Field Service Technician
Xterra Solutions, Inc.
San Francisco, california
Xterra Solutions, Inc. is looking for a Field Service Desk Technician Level 2-3 to help with day-to-day IT operations. You’ll be providing a broad range of support services, handling questions ranging from the standard password resets to escalating outage issues to our Senior Engineers.
We are looking for that unique professional who thrives on solving problems and is excited about taking on challenges, working with clients, and keeping up with new technology. This position requires dedication, persistence, follow-up, effective time management, and unbeatable customer service with exceptional communication skills.
Straight up, this job is geared for growth. While a typical service desk job may be learning the details of one corporate environment, you'll be encountering similar technologies across different businesses, each with their own setups, configurations and policies. The learning curve is high, but the payoff is even higher as you'll see old...