Customer Service Representative

Apply Today and Join our Team!!

Come join our fast growing Northstar Services TEAM !!! - Earn more money here than your current job.

Welcome to your new Career at Northstar. Working as a HVAC Apprentice, at our company, you will help assist in the maintenance, diagnosis, and installation of HVAC products and equipment for homeowners.

At Northstar, we're not just in the business of providing top-tier home services - we're in the business of creating a clean, and safe, and comfortable world, one service at a time. We pride ourselves on our commitment to reliability, integrity, and unparalleled customer service, and we're looking for individuals who share these values to join our team.

**Our Mission:**

Our mission is to deliver high-quality home services that enhance the comfort and well being of our customers. We believe in a job well done, a service that exceeds expectations, and a smile that tells our customers they're in good hands.

**Our Culture:**

At Northstar, we're more than a team - we're a family. Our inclusive and supportive work culture promotes teamwork, continuous learning, and growth. Our leadership is hands-on, encouraging, and deeply invested in your success.

**Our Employees:**

Our employees are our greatest assets. We provide ongoing training and support, opportunities for advancement, competitive compensation, and comprehensive benefits. We celebrate our employees' achievements and we take pride in the diversity of our team and the unique perspectives they bring.

**Our Commitment:**

At Northstar, we're committed to the personal and professional growth of our employees. We believe in recognizing hard work, celebrating successes, and creating a work environment that feels like a second home.

Our clients are the most amazing in Minnesota! So even if you're not sure you're ready for a change, or if you are just curious, please apply so we can connect! (all inquiries are confidential)

Requirements

• Duties include interacting with new, existing and potential customers on a regular basis, to best help customers and implementing customer service policies and procedures to enhance customer satisfaction with potential sales and service growth.
• Assist in taking incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential!
• Make sure that taking care of the clients takes higher priority than and other task and that clients are enthusiastic about how they are treated!
• Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit.
• Make sure that the phone is answered before the third ring and that the approved company greeting is used each time.
• Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls.
• Maintain required daily call counts to make daily, weekly, and monthly quotas.
• Maintain complete, accurate, and updated information in the client database.
• Work with dispatch to schedule service calls and debrief technicians with accurate client information.
• Make sure that the client is notified ahead of time if we are not going to arrive within the scheduled time window and reschedule to the client’s satisfaction.
• The Lead Client Service Representative will also assist with supervising and assisting in the dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction.
• Obey company Code of Ethics and the Team Rules.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person