Customer Service Representative

Genz Ryan is Hiring a CUSTOMER SERVICE SUPERSTAR!

If you’re ready to join a high-energy team that values pride, respect, drive, teamwork, and the ability to get sh!t done, this is your moment!

In your role as a Customer Service Superstar, you will be the frontline ambassador for our company. Your mission will be to provide outstanding service while addressing customer inquiries, scheduling appointments, and ensuring a seamless experience for our clients in HVAC, plumbing, and electrical services.

Key Responsibilities:

• Answer calls, emails and text messages from our customers with a SMILE, a sense of urgency, and passion to help!
• Make outbound calls to customers to share our latest services, discounts, and more!
• Schedule appointments through our user-friendly software system.
• Maintain accurate records of customer interactions and transactions using our software systems.
• Collaborate with your team and other departments to perform special projects.
• Stay up-to-date with company offerings, services, and procedures to provide accurate information to customers.
• Perform miscellaneous duties as assigned.

Requirements

• Must be at least 18 years old. **
• A customer service pro with a positive attitude and passion for PEOPLE!
• Prior experience in customer service or a call center environment is preferred, not required!
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced team environment.
• Proficient with basic computer applications and customer management software.
• Strong attention to detail and organizational skills.

Benefits

• Be part of a culture that gets sh!t done and has fun doing it!
• Exceptional training and onboarding to set you up for success.
• Career growth? Absolutely – we love promoting from within!
• Lucrative, uncapped compensation plan!
• We use cutting-edge tech to make our jobs easier and more efficient.
• Regular "clarity breaks" – because mental well-being matters.
• Modern office with lounge and game areas, stocked with snacks and drinks.
• We track everything – including staff happiness on a weekly basis!
• Epic social events year-round.
• 100% company-paid health and dental insurance (for both single and family).
• Paid short-term disability.
• Flexible Spending Accounts (Medical and Dependent Care).
• 401(k) with employer match.
• Paid vacation and holidays.
• Weekly pay – because waiting is overrated!

Schedule & Compensation:

• Full-time position with various shifts available!
• We offer both daytime and evening hours!
• Competitive pay of $38,000.00 - $45,000+ dependent upon experience!
• We LOVE offering PERFORMANCE BASED PAY as you grow through the career path!
• Comprehensive training provided.
• Opportunities for growth and development within the company.

Don’t miss the chance to be part of an amazing team in a fun industry that ain't going anywhere!
Send your resume to careers@genzryan.com or call 952-767-1000 and ask for our Recruiting Team!


Check out our Facebook page to learn more about us:
https://www.facebook.com/genzryan/
www.genzryan.com