Contract Compliance Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned as needed.

·        Travel to client sites to ensure contract compliance with all building maintenance services

·        Participate in the evaluation and selection of Independent Contractors to perform various services for City Wide based on personal judgment, past experience, and Independent Contractor’s strengths and weaknesses, availability and professionalism

·        Ability to establish and maintain effective relationships with co-workers, supervisors, Independent Contractors, and customers 

·        Execute City Wide operational protocols for contract compliance including, Management Strategies, New/Restart Policy, 3-star policy, complaint policy, continuous improvement notes

·        Participate in all new account starts as key contact for the independent contractor

·        Communicate with independent contractor regarding client complaints/requests, priorities

·        Communicate daily with Facility Services Manager for any NJS revenue opportunities or supplies that may need ordered

·        Provide nightly recap/report to Facility Services Manager via voice note and CRM data input.

·        Participate in meetings and prepare and submit timely reports as needed

·        Communicate with clients for any issues with security or disaster response that need immediate attention

·        Organizing and maintaining key access for assigned accounts

·        Regular attendance with a flexible schedule, including mandatory overtime, based on client demand

Requirements

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

• High school diploma or general education degree (GED); three months or more related experience and/or training; or equivalent combination of education and experience;
• Ability to use excellent judgement, handle confidential materials and display a professional demeanor at all times;
• Ability to speak, write and read English fluently;
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals;
• Ability to write routine reports and correspondence;
• Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;
• Ability to meet deadlines;
• Ability to use phones, email, fax, Microsoft Office, and other specific computer programs written for the position.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified disabled individuals to perform the essential functions unless doing so would cause an undue hardship to the Company or there is a direct threat to the health and safety of the individual or others.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects and/or tools, reach with hands and arms; must be able to see, communicate and hear.  The employee frequently is required to stand, walk, stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit and climb and maintain good balance.  The employee may occasionally lift and/or move up to fifty pounds; and very few times lift and/or move more than one hundred pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  The employee frequently is required to drive to client sites and must possess a valid driver’s license, and on occasion transport equipment and supplies.

Benefits

City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.

More on City Wide...

City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com

City Wide is an Equal Opportunity Employer

Keywords: Cleaning manager; second shift; night shift; janitorial; cleaning lead; contract compliance manager; field manager; cleaning supervisor; territory manager