Connect Customer Liaison

POSITION SUMMARY

As a key member of our Smart Bus Technology team, you will be a focal point for customer projects,

questions or concerns. This will include interaction with customers, deep understanding of their operating

environment and needs, expert use of the New Flyer Connect system and New Flyer Connect Studio, and

project management.

WHAT YOU WILL DO:

• Manage Smart Bus Technology projects, including keeping and reporting on the status of tasks.

• Acquire and maintain an expert command of NFI Connect, including a good understanding of the

system’s capabilities and limitations and how they compare to competitive products in use or

evaluation by the customers in their portfolio.

• Specialize in customer-unique operating conditions, fleet problems, and projects, and assist

customers in expressing their needs and creating specifications for projects related to NFI

Connect.

• Monitor the status and performance of customer vehicles and coordinate with specialized

company personnel and vendors to provide timely and accurate answers related to their vehicles’

performance and health.

• Maintain daily or weekly contact with customer and Regional Product Support Managers,

preparing and delivering weekly progress and performance reports.

• Assist in OTA Software campaigns and CAN log retrieval efforts.

• Develop and maintain expert knowledge about geofencing applications and assist in their

planning, testing, implementation and ongoing operation.

• In conjunction with the NFI Connect Business Development Specialist, deliver training, prepare

diagnostic aids and promote system usage at its full capacity.

• Provide input & support to Production, Quality Assurance, Customer Service Support, and other

departments as required and assist in ensuring that installation and configuration of the system

are complete before the test drive at the plant and remain current after delivery for customers in

their portfolio.

• Maintain customer communication log and scorecard.

WHAT YOU NEED TO BE SUCCESSFUL:

• Post-secondary education in business, engineering or related discipline with relevant work

experience

• Strong technical aptitude

• Commitment to customer satisfaction through building and maintaining strong customer

relationships

• Superior verbal and written communication skills and effective interpersonal skills

• Adept with Microsoft Office

• Ability to read and interpret blueprints and technical specifications

• Strong organizational, problem solving and time-management skills

• Ability to perform efficiently and effectively within a team environment and to work independently

as required

• Experience with IoT, connected vehicles and IT network technology would be considered an

asset

• Basic knowledge of transit and coach electrical architecture and networks would be considered

an asset.

Up to 20% of travel is required in this position