Connect Customer Liaison

Connect Customer Liaison

New Flyer is North America's heavy-duty transit bus leader with various locations in North America.  Offering the most advanced product line under the Xcelsior® and Xcelsior CHARGE™ brands. It also offers infrastructure development through New Flyer Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY 

As a key member of our Smart Bus Technology team, you will be a focal point for customer projects, questions or concerns. This will include interaction with customers, deep understanding of their operating environment and needs, expert use of the New Flyer Connect system and New Flyer Connect Studio, and project management.

WHAT YOU WILL DO:

• Manage Smart Bus Technology projects, including keeping and reporting on the status of tasks.
• Acquire and maintain an expert command of NFI Connect, including a good understanding of the system’s capabilities and limitations and how they compare to competitive products in use or evaluation by the customers in their portfolio.
• Specialize in customer-unique operating conditions, fleet problems, and projects, and assist customers in expressing their needs and creating specifications for projects related to NFI Connect.
• Monitor the status and performance of customer vehicles and coordinate with specialized company personnel and vendors to provide timely and accurate answers related to their vehicles’ performance and health.
• Maintain daily or weekly contact with customer and Regional Product Support Managers, preparing and delivering weekly progress and performance reports.
• Assist in OTA Software campaigns and CAN log retrieval efforts.
• Develop and maintain expert knowledge about geofencing applications and assist in their planning, testing, implementation and ongoing operation.
• In conjunction with the NFI Connect Business Development Specialist, deliver training, prepare diagnostic aids and promote system usage at its full capacity.
• Provide input & support to Production, Quality Assurance, Customer Service Support, and other departments as required and assist in ensuring that installation and configuration of the system are complete before the test drive at the plant and remain current after delivery for customers in their portfolio.
• Maintain customer communication log and scorecard.

WHAT YOU NEED TO BE SUCCESSFUL:

• Post-secondary education in business, engineering or related discipline with relevant work experience.
• Commitment to customer satisfaction through building and maintaining strong customer relationships.
• Superior verbal and written communication skills and effective interpersonal skills
• Adept with Microsoft Office.
• Ability to read and interpret blueprints and technical specifications.
• Strong organizational, problem-solving, and time-management skills.
• Ability to perform efficiently and effectively within a team environment and to work independently as required.
• Experience with IoT, connected vehicles and IT network technology would be considered an asset.
• Basic knowledge of transit and coach electrical architecture and networks would be considered an asset.

Up to 20% of travel is required in this position. 

WHY JOIN OUR TEAM:

• Competitive wages and a comprehensive benefits package.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions. 

OUR WHY: 

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.  News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.