Thrift Store Manager

North Kent Connect (NKC) is a Christian organization committed to improving the lives of all people in northern Kent County by providing access to basic needs and promoting economic independence.

We believe that every person has value. We go beyond basic needs, connecting people to resources so they can move forward and better their lives. As the only organization of its kind in northern Kent County, we are proud of the depth and breadth of services we offer, as well as our extensive network of partnerships with businesses, churches, civic groups, and other nonprofit organizations. When you visit NKC, you will be met with professionalism and follow-through. The team at NKC demonstrates every day that people always come first. We are passionate about our mission, united toward a common goal, and like to have fun while serving others!

We are looking for an experienced and motivated Thrift Store Manager to lead our team and implement effective strategies to meet store targets. The ideal candidate will have strong leadership skills, a passion for customer service, and a proven track record in retail management.

Requirements

 Duties & Responsibilities:

• Lead, manage, and hold accountable a high-performing team of staff and volunteers.
• Ensure exceptional customer service and a welcoming shopping atmosphere and donation experience.
• Manage day-to-day store operations, including staffing, scheduling, and maintaining store standards.
• Oversee inventory management, ensuring donation intake, sorting and merchandising processes are followed.
• Foster a positive and inclusive work environment.
• Oversee the use of POS systems and other retail technology to streamline operations.
• Set and maintain pricing guidelines for incoming donations based on season and demand and industry standards.
• Work with the Director of Finance and Director of Communications on issues related to Thrift Store financial performance and marketing initiatives

·         Build and maintain relationships with local organizations, donors, and volunteers

• Other duties as assigned by the Director of Finance and Operations.

 Requirements:

• A combination of relevant education and work experience, with a minimum of 2 years of retail management experience.
• Excellent interpersonal, communication, and follow-through skills
• Proven ability to manage, develop, and motivate a large team
• Results-oriented with a passion for sales and customer service.
• Ability to analyze data and make informed decisions
• Salary Exempt, 40 hours with Saturday availability.
• Knowledge of the Entrepreneurial Operating System (EOS) a plus.

Benefits

·         Medical, Dental, Vision, and Life Insurance after 30 days of employment.

·         Benefits include 3 weeks paid time off after 90 days of employment.

·         5 paid holidays, plus the week between Christmas Eve and New Year's Day.

·         401K retirement with employer match after 30 days of employment.

·         Training and professional development opportunities.