Mobile Electrical Diagnostic & Calibration Manager

Location: Mobile (Grand Rapids Base)

Position Type: Full-time (Monday through Friday)

Salary: Competitive, commensurate with experience

Join a dynamic team at Car Center's sister ADAS Calibration Company, where we specialize in Advanced Driver Assistance Systems (ADAS) calibration services for a wide range of vehicles. We pride ourselves on delivering exceptional customer service and operational excellence. As a key player in the automotive industry, we are seeking talented individuals to join us in driving innovation and excellence in ADAS calibration.

Essential Duties and Responsibilities

• Act as the primary point-of-contact for all business relationships; actively seek connection and collaboration opportunities to build relationships and drive sales.
• Teach and train all ADAS calibration technician apprentices, technicians, and calibration coordinators; provide continuous support throughout their careers.
• Protect, maintain, and safeguard equipment and other company property.
• Handle de-escalation intervention and problem-solving for various circumstances, fostering trust with both clientele and team members.
• Lead by leaning into company core values
• Lead, manage, and account for all department team members, ensuring company success and seizing opportunities.
• Deliver exceptional customer service, develop relationships, and maintain operational consistency.
• Perform static and dynamic ADAS calibrations on foreign, domestic, and electric vehicles onsite at customer locations.
• Diagnose and troubleshoot complex calibration and non-calibration repairs, such as wiring issues.
• Conduct test drives post-repairs to ensure service quality.
• Explain ADAS calibration specifications and repair planning needs effectively to relevant personnel.
• Basic knowledge of vehicle part removal and installation (e.g., bumpers, trim panels, mirrors).
• Conduct pre and post scans with OE and/or aftermarket tools, communicating outcomes effectively.
• Execute static and dynamic calibrations per OE specifications after training completion.
• Communicate with the field team to ensure efficiency and productivity.
• Ensure immediate completion of tooling software updates.
• Account for assigned inventory, including vehicles, mobile devices, laptops, OE scan tools, VCI, and other equipment provided.
• Participate in virtual (online) training sessions and complete assigned training and certifications.
• Maintain active State of Michigan Automotive Electrical License and Automotive Air Conditioning License.
• Develop and maintain excellent customer relationships in line with our company purpose and core values.
• Service A/C systems and possess knowledge of OE scan tools.
• Skillfully execute quality wiring, connector, and harness repairs.
• Maintain a well-organized work area.
• Demonstrate flexibility in working independently as well as collaboratively.

Requirements

Essential Duties and Responsibilities

• Act as the primary point-of-contact for all business relationships; actively seek connection and collaboration opportunities to build relationships and drive sales.
• Teach and train all ADAS calibration technician apprentices, technicians, and calibration coordinators; provide continuous support throughout their careers.
• Protect, maintain, and safeguard equipment and other company property.
• Handle de-escalation intervention and problem-solving for various circumstances, fostering trust with both clientele and team members.
• Lead by leaning into company core values
• Lead, manage, and account for all department team members, ensuring company success and seizing opportunities.
• Deliver exceptional customer service, develop relationships, and maintain operational consistency.
• Perform static and dynamic ADAS calibrations on foreign, domestic, and electric vehicles onsite at customer locations.
• Diagnose and troubleshoot complex calibration and non-calibration repairs, such as wiring issues.
• Conduct test drives post-repairs to ensure service quality.
• Explain ADAS calibration specifications and repair planning needs effectively to relevant personnel.
• Basic knowledge of vehicle part removal and installation (e.g., bumpers, trim panels, mirrors).
• Conduct pre and post scans with OE and/or aftermarket tools, communicating outcomes effectively.
• Execute static and dynamic calibrations per OE specifications after training completion.
• Communicate with the field team to ensure efficiency and productivity.
• Ensure immediate completion of tooling software updates.
• Account for assigned inventory, including vehicles, mobile devices, laptops, OE scan tools, VCI, and other equipment provided.
• Participate in virtual (online) training sessions and complete assigned training and certifications.
• Maintain active State of Michigan Automotive Electrical License and Automotive Air Conditioning License.
• Develop and maintain excellent customer relationships in line with our company purpose and core values.
• Service A/C systems and possess knowledge of OE scan tools.
• Skillfully execute quality wiring, connector, and harness repairs.
• Maintain a well-organized work area.
• Demonstrate flexibility in working independently as well as collaboratively.

Minimum Qualifications

• Basic computer knowledge including using email, spreadsheets, database, and messaging systems
• Valid and clean Driver License (required)
• High school degree or GED equivalent (required)
• 4+ years related Service Technician experience (required)
• Active State of Michigan Automotive Electrical License (required)
• Active Automotive Air Conditioning License (required)

Physical Demands and Work Environment

• Must be able to lift 60 pounds independently
• Travel may be required for continuing education and certification training
• Requires standing for extended periods with frequent stretching, reaching, walking, and stooping
• Frequent driving of company and customer vehicles
• Extensive travel within the assigned area is expected
• Exposure to fumes, dust, and chemicals may occur
• Ability to work in a shop environment in inclement weather
• Required to wear PPE including facial covering, eye protection, and gloves

Note: This job description outlines essential duties and responsibilities but is not exhaustive. Employees may be required to perform additional duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. We are an equal opportunity employer, maintain a drug-free workplace, and comply with ADA regulations. If you're ready to join a dynamic team and contribute to the advancement of ADAS calibration services, apply now! We look forward to welcoming you to our team.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance