HVAC Field Service Manager

Moore Mechanical provides high-quality HVAC and Plumbing solutions, in the beautiful Northwest Michigan area. Our portfolio consists of multi-million-dollar homes and high-end commercial buildings. Here you will find a team of dedicated professionals who genuinely care for the customer. With a vision for growth, the opportunity will exist for you to advance your skills, knowledge, and career along a path that aligns with your personal motivations. Moore Mechanical is proud to hold a DOL Registered Apprenticeship Program, where the career paths of entry level tradespeople are fully supported and fostered.

Your new role:

As a Field Service Manager, you will serve as a vital support system for our HVAC technicians. Your time will be divided between finishing office assignments and assisting your team on-site in the field.

Pay:

• $70,000 - $90,000 Yearly

Your days will be filled with:

• Overseeing field technicians and providing insight and guidance when dealing with specific technical issues
• Ensuring a high level of service delivery
• Visiting job sites and inspecting work to make sure it is done according to local and state building codes
• Being involved in the training of staff
• Speaking with customers to assist with quotes, proposals, and concerns/complaints
• Navigating multiple project schedules and ensuring your crew and materials are right where they need to be
• Building bridges with General Contractors, Subcontractors, and our internal teams to keep projects flowing smoothly
• Helping with preparing invoices for customers
• Develop growth strategies and plans
• Manage and maintain relationships with converted clients
• Increase the client base

Requirements

• 5-10 years of experience in HVAC Service
• Valid Driver's License
• Some experience being in management and estimating is a plus
• Must be authorized to work in the US.
• Demonstrated ability to lead, supervise, and mentor teams, particularly in plumbing or related fields.
• Strong skills in managing multiple project schedules, coordinating with various stakeholders (General Contractors, Subcontractors, etc.), and ensuring project adherence to plans and specifications.
• Deep understanding of HVAC systems, and installation processes, and the ability to troubleshoot and resolve complex technical issues.
• Comprehensive knowledge of OSHA safety standards and a commitment to enforcing these among all team members and subcontractors.
• Ability to conduct thorough site visits, inspect installation progress, and ensure all work meets high standards of quality.
• Skilled in ensuring the availability of all necessary materials, supplies, and tools for scheduled work.
• Excellent verbal and written communication abilities to effectively liaise with customers, team members, and other stakeholders, addressing concerns and ensuring satisfaction.
• Experience in recruiting, interviewing, hiring, and training new employees, as well as conducting performance reviews and managing disciplinary actions.
• Openness to personal and professional growth, with a readiness to take on new challenges and contribute to the company's success.
• Strong inclination towards teamwork and collaboration, with a 'no task is too small' attitude.
• Values the importance of work-life harmony and is available for a Monday to Friday, 7:00 AM to 4:00 PM schedule, with no weekend shifts.
• Authorized to work in the U.S.

Benefits

• Medical, Dental, and Vision
• 401(k)
• 401(k) / Matching
• Company Vehicle
• Fuel Card
• Health Savings Account
• Job Training
• Mental Health Benefits
• Open Door Policy
• Paid Holidays and PTO
• Promote within
• Tools Provided
• Bonus Opportunities