JobHire
face icon
Register to automatically apply for this and similar jobs
Register
star

Desktop Support Technician

Refloor

Troy, michigan


Job Details

Full-time


Full Job Description

Join Our Team as a Desktop Support Technician!

Who We Are:

At Refloor, we are committed to becoming the #1 flooring company in America, and we believe that great customer service starts with a solid IT foundation. Our team is expanding, and we are on the lookout for a dedicated Desktop Support Technician to help us deliver exceptional support to our employees and maintain the efficiency of our technological resources.

Job Overview:

The Desktop Support Technician will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and a passion for technology.

Key Responsibilities:

  • Provide technical support to internal teams and assist with IT-related issues.
  • Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
  • Troubleshoot hardware and software issues and resolve them in a timely manner.
  • Perform system backups and security updates as needed.
  • Assist with onboarding new employees through IT setup.
  • Document support requests and resolutions in the ticketing system.
  • Collaborate with other IT team members to enhance overall performance and user experience.

Requirements

Qualifications:

  • Proven experience as a Desktop Support Technician or similar role.
  • Strong knowledge of Windows Operating Systems and Microsoft Office Suite.
  • Familiarity with hardware setup and configurations, as well as peripheral devices.
  • Excellent troubleshooting skills for hardware and software problems.
  • Good communication skills and a customer-oriented mindset.
  • Ability to work independently as well as collaboratively in a team environment.
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance
  • Paid Time Off
  • Short Term & Long Term Disability
  • Training & Development

Get 10x more interviews and get hired faster.

JobHire.AI is the first-ever AI-powered job search automation platformthat finds and applies to relevant job openings until you're hired.

Registration