Customer Experience Coordinator (Part-Time)

 About Us: Above Roofing has been a trusted name in roofing for over 28 years, committed to providing quality, reliability, and exceptional customer service. We take pride in our dedicated team, our client-centered approach, and our mission to raise the standards in our industry. As we continue to grow, we seek a proactive Customer Experience Coordinator.

Position Overview:
We are seeking a part-time Customer Experience Coordinator to provide exceptional customer service and administrative support. This role involves answering and directing calls, scheduling appointments, assisting estimators in the sales process, and ensuring smooth communication between departments. The ideal candidate is organized, detail-oriented, and skilled in multitasking, with strong communication abilities and proficiency in CRM software and Google Suite.

Requirements

1. Professional & friendly phone etiquette (3 yrs customer service)
2. Excellent verbal & written communication skills
3. Adept in technology, i.e., CRM (JobNimbus), Google Suite 
4. Consistent on-time attendance
5. Accurate & efficient typing skills – minimum of 45-55 wpm
6. Maintain a neat, organized, and resourced office environment
7. Attention to detail and accuracy
8. Anticipate the needs of the company and customers
9. Active listening 
10. Multi-tasking & prioritizing
11. Adaptability & flexibility

Benefits

• Holiday Pay
• Paid time off (PTO)
• Volunteer paid time off (VPTO)
• 401(K) Retirement Plan w/ 100% match up to 4%
• Paid weekly ($17-$19 per hour)
• Paid training
• Flexible scheduling that helps balance your work and personal life
• Employee Assisted Program (EAP) through Pine Rest