Crisis Intervention Specialist

Bay Area Women's Center seeks a Crisis Intervention Specialist to join our team. This position supports the agency’s crisis hotline and domestic violence emergency shelter program.

BAWC proudly offers a 32-hour full-time workweek to promote a healthier work-life balance. Our commitment to being an LGBTQ+ friendly workplace is unwavering, and management actively works to cultivate an environment where everyone feels valued, heard, and included. We celebrate diversity and believe that everyone deserves respect, acceptance, and equal opportunities.

As part of our commitment to our employees, BAWC provides an exceptional benefits package. This includes staff wellness programs, platinum-level health care, and more than three weeks of paid time off in your first year, ensuring your well-being and time for self-care. Staff also enjoy paid lunches, eleven paid holidays, a paid day off in the month of your birthday, AD&D/Life/LTD insurance, and a matching retirement option. With BAWC, you'll also have the opportunity for personal and professional growth, and most importantly, you'll be part of an amazing, diverse team working together to influence societal change that saves lives every day.

Bay Area Women's Center stands as a beacon of hope and support for individuals facing domestic and sexual violence. The center offers a safe haven and a range of vital services, from emergency shelter to counseling, ensuring that every person in need receives the care and assistance necessary to rebuild and empower their lives.

The Crisis Intervention Specialist is essential to our mission, offering immediate support and assistance to survivors while ensuring a clean and welcoming environment for emergency shelter residents. Responsibilities include responding to crisis hotline calls, connecting clients with on-call staff or case managers for further counseling, and ensuring the confidentiality, safety, and security of residential clients. Duties also extend to providing essential services, such as assisting with preparing meals and maintaining the cleanliness and orderliness of the shelter through housekeeping tasks. The goal of a Crisis Intervention Specialist is to offer a safe, welcoming, and supportive environment while facilitating access to necessary resources and services.

The ideal candidate possesses a compassionate and nonjudgmental disposition, the ability to work autonomously, and strong self-leadership skills. This includes remaining calm under pressure and being proactive in problem-solving and decision-making. Experience in a residential setting and knowledge of the issues surrounding domestic violence is helpful but not required. On-the-job training will be provided.

The Crisis Intervention Specialist position primarily works the third-shift hours, rotates weekend coverage, and works with the team to cover open shifts and holidays when necessary.

BAWC does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, gender identification/expression, sexual orientation/expression, partisan considerations, genetic information, or any protected class.

Applicants wishing to be considered must submit a resume to apply.

Specific Duties:

• Answer and adequately respond to crisis hotline calls.
• Connect hotline callers and walk-in survivors with on-call staff.
• Connect survivors with agency therapists and case managers for ongoing counseling and support.
• Conduct emergency shelter intakes and exits.
• Provide support, information, and referrals to residents and hotline callers.
• Conduct nightly facility security checks.
• Assist with emergency shelter meal preparation and storage tasks.
• Assist with emergency shelter housekeeping tasks.
• Attend training to enhance knowledge and professionalism.
• Ensure confidentiality and accuracy of client records.
• Track hotline calls and provide data entry support for service tracking and reporting

This is only an outline of responsibilities and should not be considered all-encompassing.

The nature of the position may expose the employee to sensitive and graphic subject matter.

Requirements

• Preferred: Knowledge and experience with the issues of domestic violence and sexual assault, crisis intervention skills, and some experience in a residential setting.
• Strong communication and problem-solving skills.
• Able to remain calm and manage emergency situations.
• Possess a nonjudgmental and compassionate disposition.
• Able to complete basic cleaning and cooking tasks.
• Able to work independently.
• Able and willing to work weekends and some holidays.
• Able to climb stairs
• Able to safely operate office machines and shelter appliances/equipment.
• Successful candidates are subject to Central Registry Clearance and criminal background screening.

This is a non-exempt, full-time, 32 hours per week position starting with a base pay of $14.50 - $15.50 per hour. The $5 per hour shift premium is added when working 10pm to 6am.

Benefits

Benefits Package:

• Short Workweeks: A 32-hour work week for full-time staff; time & one half if working past 32 hours.
• Shift Premium:An additional $5 per hour premium if working between 10pm and 6am.
• Paid Lunches: No need to clock out for lunch.
• Birthday Leave: An extra day off to celebrate your special day.
• Staff Wellness Programs: Initiatives to promote physical and mental health.
• Paid Time Off: Over three weeks of leave in the first year for rest and rejuvenation. Increased accruals based on tenure.
• Paid Holidays: Eleven days throughout the year to celebrate national holidays.
• Platinum-Level Health Care:  Premium, zero-deductible medical coverage for employees.
• Insurance Coverage: Comprehensive AD&D, Life, and LTD insurance policies.
• Retirement Plan:  3% matching contribution to your retirement savings.