Client Service Associate - The Wiser Financial Group

Summary: Financial Plan

ning firm located in Kalamazoo Michigan seeks a highly energized and confident client service associate who will thrive in a busy environment. This position is critical to providing superior client experience. This position utilizes excellent customer service, attention to detail, and time management skills.

Essential Duties and Responsibilities

• Supports Lead Advisor of a large book of business including handling all administrative functions for Lead Advisors and the firm
• Regular client interaction including appointment scheduling and correspondence; answer all incoming calls and direct/tack messages appropriately and according to firm guidelines
• Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation
• Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available
• Deposit checks received and maintain check blotter in adherence to compliance guidelines
• Maintain client information in CRM database
• Research and resolve client service problems for errors as needed
• Record all transactions on appropriate logs
• Perform other duties and projects as assigned

The Ideal candidate will possess the following skills:

• Basic computer skills (Outlook, Word, Excel) are essential
• Strong administrative and time management skills with superior attention to detail
• Excellent communication skills, both verbally and in writing
• CRM knowledge a plus
• Series 7 and 65/66 preferred (or ability to obtain)

Education and/or Experience

• Associates degree in a business-related field preferred
• The ideal candidate will have 2+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts

Benefits: 
Competitive Pay, paid holidays, paid vacation, sick/personal days, 401(k), health insurance