Accounts Receivable/Debt Collector

Neighborhood Service Organization is seeking a dedicated and detail-oriented Accounts Receivable/Debt Collector to join our team. In this critical role, you will be responsible for managing the collection of receivables while ensuring compliance with established policies and procedures. You will interact with clients to facilitate payment plans and resolve outstanding issues, thereby contributing not only to the financial health of our organization but also to the greater mission of serving our community's needs. The ideal candidate will have a strong background in accounts receivable management, negotiation skills, and the ability to efficiently manage multiple priorities. You will collaborate closely with our finance department to ensure accurate and timely billing processes and will play a vital role in maintaining positive client relationships. This position is perfect for someone who enjoys working in a fast-paced environment and is driven by results. If you have a passion for finance and a desire to make a meaningful impact in the community, we would love to hear from you and explore the possibility of you becoming a valuable member of our team.

Responsibilities

• Manage accounts receivable for multiple clients including monitoring, invoicing, and follow-ups.
• Conduct thorough reviews of outstanding accounts to determine appropriate collection actions.
• Negotiate payment plans with clients to ensure timely payment of overdue accounts.
• Communicate professionally and compassionately with clients regarding their outstanding balances and payment options.
• Maintain accurate records of all collection activities in the accounting system and ensure data is up to date.
• Collaborate with the finance team to prepare reports on collections status and identify trends in delinquency.
• Adhere to legal requirements and company policies during the collection process to protect the organization's interests.

Requirements

• Proven experience in accounts receivable or debt collection, preferably in a non-profit or service-oriented environment.
• Strong understanding of collection processes, financial management, and accounting principles.
• Excellent communication and interpersonal skills to effectively liaise with clients and team members.
• Detail-oriented with strong organizational skills to handle multiple accounts simultaneously.
• Ability to negotiate and influence clients positively while maintaining professionalism.
• Proficient in accounting software and Microsoft Office Suite applications, especially Excel.
• Strong problem-solving skills and the ability to work independently while managing time effectively.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Stock Option Plan