Energy Efficiency Program Coordinator

Resource Innovations is seeking an Energy Efficiency Program Coordinator to join our growing team in Massachusetts. We are seeking a highly skilled and motivated individual with a strong background in Data Analysis and Customer Service to join our dynamic team. As an Energy Efficiency Program Coordinator, you will be responsible for reviewing complex submissions to verify if customers qualify for rebates and processing these submissions accordingly with great attention to detail. You will also be responsible for answering customer questions by phone and email.  

The Resource Innovations goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovation's to deliver caring, knowledgeable and engaging customer support, from single programs to entire utility program portfolios. Leave work every day knowing that you, personally, have made an impact on the world.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Data Review and Entry - Review submissions and enter into various database applications
• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
• Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents
• Provides customer service activities such as responding to emails and phone calls
• Provides exceptional customer service and call handling in a customer centric environment
• Safeguards confidential customer information
• Communicates effectively as part of a team approach with other departments in servicing customers
• Willing to support any program within the department as assigned
• Other duties as assigned.

Requirements

• Minimum of a high school diploma or equivalent
• Must be able to work an 8-hour shift as assigned within the hours of 8 AM to 6 PM
• Superior organizational, prioritization, and attention-to-detail skills 
• Proficiency in Microsoft Office programs, specifically Word and Excel
• Excellent written and verbal communication skills
• A positive and customer friendly outlook
• Able to follow directions as they are given
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience

• Experience in a data entry processing and customer centric call center environment preferred
• Experience working in the energy efficiency field, or experience working with a utility
• Experience and knowledge of Heat Pumps is a plus
• English and Spanish or Mandarin/Cantonese speaking is a plus

Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.