Director of Outpatient Services

Director of Outpatient Services

Full-Time Exempt Position

Monday - Friday 8:00am - 4:30pm

Benefits:

• 401K
• Health Insurance
• Dental and Vision Insurance
• Paid Time Off
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Pet Insurance
• Basic AD&D and Life
• Short and Long Term Disability
• Health and Dependent Savings Accounts

Job Summary:

The Director of Outpatient Services develops and administers a comprehensive outpatient program that responds to the community needs and supports Westborough Behavioral Healthcare Hospital’s overall mission, philosophy, and goals. In summary, the Director manages all activities involving outpatient referrals from initial call through completion of treatment plans, coordinating caseloads, developing and managing the outpatient staff, and marketing the program.

Essential Responsibilities:

• Responsibility for managing, organizing, and completing tasks, including setting up the Outpatient departmental system for its completion through delegation to office or outpatient staff.
• Evaluates programs and activities to ensure patient/customer satisfaction and quality.
• Develops/revises/updates departmental policies and procedures, work processes and staffing plans.
• Establishes and monitors departmental performance indicators, goals and objectives that are consistent with WBHH strategic objectives, mission, vision and values.
• Develops and maintains management reports for senior leadership and medical staff as needed.
• Evaluates the outpatient program on an ongoing basis and ensures all aspects meets regulatory compliance standards.
• Hires, evaluates, counsels, develops and administratively manages the department.

Who are we:

Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization and dual diagnosis treatments for Children, Adolescents and Adult populations in both inpatient and outpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options.

Our state-of-the-art facility is conveniently located in Westborough near the intersection of Route 495 and Route 9. The hospital operates 24/7 with multiple shifts available.

Requirements

Education and/or Licensure

• Master’s degree in the healthcare industry or a Business degree with two (2) years’ experience in management in the health care industry.
• Licensure is not required for this administrative supervisory position but if licensed as a LMSW, LCSW, LMFT, or LPC; you must provide proof to practice in the State of Massachusetts.

Experience

• A minimum of three (3) years’ experience in a mental health setting preferred.
• General knowledge of areas of psychiatric and chemical dependency treatment required.