Back of House Manager

Who We Are:

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. 

Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Who You Are:

Museum of Ice Cream is seeking a highly engaged, composed and organized Back of House (BOH) Manager to oversee all cleaning, food prep, inventory, machinery and related back of house duties, including managing the Guest Operations Support team (cleaners and food prep specialists). This leader will ensure that the museum’s inventory, food prep and service, safety, cleanliness and related operations are fully aligned with the needs of the museum and front of house, delivering seamless support for all guest-facing operations.

In this role, you will oversee the ordering and inventory of supplies across food and beverage (F&B), retail, soft goods, and service elements, while managing the Back of House Supervisor and the Guest Operations Support team to ensure that the museum runs smoothly from behind the scenes.

Your Day-to-Day:

PEOPLE & TEAM LEADERSHIP

• Lead the Guest Operations Support team, ensuring that the team is cross-trained and maintain high standards in both areas of cleaning and food preparation.
• Oversee the Back of House Supervisor(s), ensuring that daily tasks, team schedules, and operations are running smoothly.
• Display leadership by actively working alongside the BOH team as needed to ensure high service levels. 
• Champion the museum’s culture and values, using employee voice feedback to foster a positive work environment and ensure all team members embody our mission in guest and peer interactions.
• Actively cultivate our feedback and growth culture by ensuring team members are supported in their professional growth and operational responsibilities.
• Provide training and development opportunities for the Guest Operations Support team, fostering a culture of operational excellence and flexibility.
• Work with the FOH Manager to resolve any real-time challenges in cleanliness, food prep, or inventory during shifts, ensuring the smooth operation of all guest-facing areas.
• Communicate regularly with the General Manager to address any escalated issues, particularly during high-traffic periods or special events.

OPERATIONS MANAGEMENT

• Oversee ordering and inventory for all museum supplies (F&B, retail, service elements), ensuring that inventory levels meet the needs of FOH operations.
• Collaborate with the General Manager to adjust inventory levels based on upcoming events, seasonal changes, and guest traffic.
• Work with the FOH Manager to ensure timely delivery of supplies to guest-facing areas and coordinate with food prep teams to meet service demands.
• Ensure that the Guest Operations Support team maintains high standards of cleanliness in both guest-facing and back-of-house areas, performing regular audits and inspections.
• Collaborate with the Facilities Technician to maintain building compliance, address repairs, and ensure that all operational tools (cleaning equipment, food prep machines) are functioning properly.

COLLABORATION AND PARTNERSHIP 

• Collaborate closely with the FOH Manager to ensure that cleanliness, inventory, and food prep operations fully support guest-facing needs.
• Ensure that the Guest Operations Support team is responsive to the needs of the FOH team, handling cleanliness and supply needs in real-time.
• Partner with the FOH Manager to address real-time operational challenges during shifts, ensuring that guest-facing areas remain clean, stocked, and fully operational.

Job Type: Full Time

Pay: $70,000 - $80,000

Requirements

The Necessities and Nice-to-Haves:

• 3+ years of experience managing back-of-house operations, including food prep, inventory management, and cleanliness.
• Strong leadership skills, with experience managing cross-trained teams responsible for cleaning and food prep.
• Familiarity with inventory management systems and the ability to collaborate with FOH teams to ensure operational needs are met.
• Experience working in high-volume environments, with the ability to adjust inventory and staffing levels based on guest flow and event needs.

Benefits

The Good Stuff:

• Competitive pay and annual bonus
• Vision, dental, and healthcare benefits
• Employee assistance program 
• 401K and retirement plans 
• Stock options
• Paid time off
• After five years of employment, additional week off and monetary stipend 
• Annual pinkball (yes, it is “pink-tie” themed company event) 
• Break room snacks and unlimited ice cream 
• 16 free museum tickets per year for friends and family, with free entry for self 
• 50% off retail products 

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.