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Associate Claims Adjuster - Trainee

Concord Group Insurance

Westborough, massachusetts

Job Details



Full Job Description

Claims Adjuster Trainees handle entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation and claim resolution. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely.

Claims Adjuster Trainees are enrolled in a structured training program that is designed to promote professional development and advancement within our company through extensive hands-on training, as well as educational resources to gain a strong foundation of industry knowledge. Successful Claims Adjusters will excel in this role and be prepared for future roles within Concord Group Insurance.


  • Investigate, evaluate, and settle entry-level insurance claims
  • Study insurance policies, endorsements, and forms to develop foundational product knowledge
  • Learn and comply with Company claim handling procedures
  • Develop claim negotiation and settlement skills
  • Meet and communicate with claimants, legal counsel, and third parties
  • Develop specialized skills including but, not limited to estimating and use of designated computer-based programs for loss adjustment


  • Associate’s degree required; bachelor’s degree preferred, or equivalent industry exposure/experience
  • Ability to succeed with key training milestones
  • Apply basic problem resolution skills and effective interpersonal skills
  • Read, interpret, and respond to documents such as insurance policies, procedure manuals, and legal documents at a foundational level
  • Accurately solve mathematical problems, including basic geometry (area and volume) and financial statements (such as accuracy in sums and unit costs)


Concord Group employees are eligible for a comprehensive total compensation package including but not limited to medical, vison, dental, life, and disability insurance. We offer a generous Paid Time Off Program that includes vacation, personal, sick time and holiday pay. Invest in your future with our competitive 401(k) plan with company match!

About Us

As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.

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