Account Manager

Cramer is a brand experience and content marketing agency that blends strategy, creative, and production to engage audiences and drive business growth. Our studio model and interdisciplinary teams fuel a unique ability to build impactful tech-forward experiences. Global financial, healthcare, and technology brands trust Cramer to bring their most complex projects to life. Cramer is proud to be an independent agency based just outside of Boston.

Cramer Account Managers are go-getters who understand Cramer’s business and can effectively manage expectations to provide a great client experience. They are solid on process and ensure delivery of stated objectives established by our clients and internal teams.

Account Managers work with cross-functional teams including Strategy, Creative, Technical, Operations and Production to ensure client objectives are met. They must have solid client management skills, comfort with presenting and running meetings, and the ability to manage the day-to-day business within a diverse client portfolio.

This is a full-time, in-office role based in Norwood, MA.

Key Responsibilities:

• Manage up to 8 client relationships
• Represent the voice of the client in all internal discussions
• Deliver an exceptional client experience, fostering loyalty, by effectively onboarding clients, and uncovering their preferences/expectations to set project teams up for success
• Identify potential roadblocks and partner with manager to course correct proactively
• Ensure the final deliverables meet the quality, objectives and expectations of the agency and the client
• Own all account financials including contracts, budgets, change orders, and invoices.
• Accurately communicate revenue expectations and predications to internal teams
• Develop an understanding of the client’s business/industry and Cramer’s industry
• Lead proposals with support from manager
• Manage forecasting and accurately communicate to leadership
• Monitor industry trends and client activities to identify new opportunities for growth.
• Own project kickoff, reconciliation and debrief meetings both internally and with client, developing remediation plans when necessary.

Requirements

• At least 3 years of demonstrated experience in an agency environment. Experience with experiential, strategy or production is highly regarded.
• Excellent organizational, time management, communication and client management skills.
• Ability to multitask and work effectively in a dynamic, fast-changing environment
• Experience with CRM systems.
• Strong interpersonal and relationship-building skills
• Analytical thinker, capable of using creative problem-solving skills

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account, including employer contribution
• Retirement Plan (401K) with company match
• Profit Share Bonus Plan
• Life Insurance
• Paid Time Off
• Family Leave
• Short Term & Long-Term Disability
• Tuition Reimbursement
• Wellness Resources, including discounted membership to Lifetime Fitness
• Generous onsite café
• Paid holidays