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G275SA2 - Mid Level Tier 2 Help Desk - Cleared
NiSUS Technologies Corporation
Annapolis Junction, maryland
Job Details
Full-time
Full Job Description
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Requirements
TS/SCI with poly required
- High School Degree/GES and 15 years of related experience
- A Bachelor of Science may be substituted for 5 years of experience
- Hardware experience
- Remote assistance
- Remote desktop
One of the Following Certifications Required:
- A+
- Network+
- CCNA Security
- CySA+
- GICSP
- GSEC
- Security+
- CND
- SSCP
- CASP
- CCNP Security
- CISA
- CISSP
- GCED
- GCIH
- CCSP
Benefits