Mortgage specialist
Skylight Business Solutions
Portland, maine
Job Details
Full-time
Full Job Description
The Mortgage Customer Associate will be responsible for providing customer support, delivering exceptional customer experience, and maintaining high levels of customer service.
You will maintain mortgage information including payment postings, import and funding new loans and updating member information, processing payoffs, curtailments, monthly statements, adjustments, account research etc.
Answers members questions regarding payoffs, escrows, change of owner, note modifications, discharges, beneficiaries and other details of existing loans.
Prepares routine letters to members.
Processes monthly PMI billing to provider. Performs other duties as assigned.
Qualifications
- Strong customer support, customer experience, and customer service skills
- Proven sales experience
- Training experience
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Attention to detail and strong organizational skills
- Knowledge of the mortgage industry is a plus
Experience & Education
One to three years of similar or related work experience. High school education or GED.
Benefits
Full Benefits