Mortgage specialist

The Mortgage Customer Associate will be responsible for providing customer support, delivering exceptional customer experience, and maintaining high levels of customer service.

You will maintain mortgage information including payment postings, import and funding new loans and updating member information, processing payoffs, curtailments, monthly statements, adjustments, account research etc.

  Answers members questions regarding payoffs, escrows, change of owner, note modifications, discharges, beneficiaries and other details of existing loans. 

Prepares routine letters to members. 

 Processes monthly PMI billing to provider.  Performs other duties as assigned.

Qualifications

• Strong customer support, customer experience, and customer service skills
• Proven sales experience
• Training experience
• Excellent written and verbal...