Online Chat Representative

JJL&W Insurance Consulting Firm was launched in the late summer of 2020 as one of Louisiana’s largest independent insurance agencies. While the agency itself is new, it brings with it a century of experience and expertise in employee benefits. These benefits include, but are not limited to, group and individual health insurance, dental insurance, vision insurance, life insurance, disability insurance, and voluntary benefits. Additionally, JJL&W has licensed agents that are experts in fully-funded, level-funded and self-funded benefits.

Join our dynamic team as an Online Chat Representative, where you'll have the opportunity to work from the comfort of your own home. We are looking for motivated individuals with excellent communication skills to provide exceptional customer service through online chat platforms. As a Chat Representative, you'll play a crucial role in ensuring customer satisfaction and building positive relationships.

Responsibilities

- Express genuine empathy and concern for your customers' issues and address as if they were your own

- Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products

- Ability to identify high-risk customer situations and escalate appropriately without hesitation

- Able to keep up with multiple chats at a time

- Accurately document all required information and chat details in the ticketing system

- Respond to and resolve open issues in an appropriate time frame

- Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management

- Ability to multi-task using multiple systems

- Skillfully change from one task to another without loss of efficiency or composure

- Be available at your desk, maintaining punctuality and attendance at all scheduled times

- Respond to and resolve open issues in an appropriate time frame

- Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management

- Ability to multi-task using multiple systems

Requirements

Requirements

- High school diploma or equivalent.

- Strong written communication skills and an ability to convey information clearly and professionally.

- Empathetic approach to client interactions with a genuine desire to assist.

- Ability to handle multiple conversations simultaneously while maintaining high service standards.

- Strong organizational skills and attention to detail.

- Availability to work flexible hours, including evenings and weekends as needed.

Benefits

Benefits

WHY YOU’LL LOVE WORKING WITH US

- Every 5 years employees receive a generous monetary award to be used toward a vacation!

- A competitive salary plus benefits package including health, dental, vision, 401k and more

- Paid time off to support work-life balance, including company holidays, vacation, personal and sick time

- Remote friendly, supportive team, and opportunities.