Problem Management Analyst

At Interapt we transform clients and empower humans with technology. Interapt is a world-class technology services company that attracts and develops the best talent while providing an opportunity to those both with IT experience and those without doors are open for all. We are building a thriving, inclusive technology ecosystem in middle-America that invests in people and communities. Our organizational commitment to social responsibility is not an afterthought, it is embedded in our services and everything we do.

The Problem Management Analyst will work alongside the technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications.

• Ability to execute key processes in every day “run the business” activities.
• Maintain consistent, timely delivery of problem management best practices.
• Ability to identify and analyze specific patterns and trends
• Translate technical information into effective user documentation
• Facilitate technical problem review meetings and managing root cause analysis between technical teams
• Interact with IT development, operations, IT quality and product management groups to obtain and exchange information
• Provide clear, high standard of blameless, executive level/focused documentation

Requirements

• Must have experience with ServiceNow and ServiceNow reporting
• Must have experience in problem analysis and process documentation

• Knowledge management – technical writing experience
• Data mining and analytics (PowerBI reporting)
• Comprehensive knowledge of Microsoft Office applications, including Word, Excel, and Visio
• Experience working in cross-functional, collaborative teams

At Interapt, we value diverse backgrounds and perspectives, and welcome applicants from all experiences and skill sets. Don't be deterred if you don't check every box on our list of qualifications. We believe skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you!

Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources