Patient Service Specialist Trainer

The responsibilities of the Patient Service Specialist Trainer include conducting training for various front office activities, such as managing the reception area, handling mail, verifying insurance, and maintaining patient data accuracy. They will demonstrate how to provide exceptional customer service and act as a patient concierge in the reception and lobby area. The PSS Trainer will also show how to greet customers, collect registration data, collect co-pays (when necessary), and ensure patient confidentiality is maintained at all times.

Kindly note that this job description does not include an exhaustive list of activities, duties, or responsibilities expected of the PSS Trainer. Duties, responsibilities, and tasks may be subject to change with or without prior notice.

General Responsibilities:

• Trains how to greets patients in a polite, prompt, and helpful manner. (AIDET) Acknowledge, Introduce, Duration, Explanation, Thank. Demonstrates how to proactively keep patients informed on delays and expected time to be seen by the provider. Explains the expectation of consistently providing superior internal and external customer service.
• Trains on obtaining registration data, insurance information, and photo ID at each encounter. Trains on promptly and accurately enters patient data into computer system.
• Trains on how to verify patient's insurance and how to accurately enter/update patient information, train on collecting co-pays, coinsurance, and deductibles in accordance with patient's insurance plan.
• Explains how to follows all HIPAA guidelines and rules and explains practices to patients. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information.
• Explain how to balance daily charges and any money received is safe guarded.
• Trains on how to manage patient charts, and sending patient information and records as requested by other medical entities with a high level of initiative and integrity
• Explains our culture and expectations of assisting other staff when needed in a positive, team centered manner.
• Explains to PSS that the lobby remains clean and stocked with necessary items.
• Train how to contract with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.
• Other Duties as assigned. This is a safety sensitive and confidential position.

Requirements

Education:

• High School Diploma or equivalent required, Associates preferred.

Experience:

• 1-3 years of prior medical office experience preferred.

Skills:

• PC skills or applicable computer experience.
• Ability to escort or transport patient by wheelchair or stretcher. (Ability to lift 15-20 pounds)
• Detail oriented with excellent interpersonal communication skills.
• Ability to read and understand insurance summary data.
• Ability to work all shifts.
• Travel will be required.

Benefits

Xpress Wellness Urgent Care offers a great working environment in state-of-the art urgent care facilities with the following perks:

• Work-life balance with a flexible schedule.
• Competitive pay.
• Generous PTO.
• Health.
• Dental.
• Vision.
• Retirement package with employer match.
• Short-term disability + long-term disability options.
• Life insurance.