Patient Service Specialist Trainer in Kansas

The responsibilities of the Patient Service Specialist Trainer include conducting training for various front office activities, such as managing the reception area, handling mail, verifying insurance, and maintaining patient data accuracy. They will demonstrate how to provide exceptional customer service and act as a patient concierge in the reception and lobby area. The PSS Trainer will also show how to greet customers, collect registration data, collect co-pays (when necessary), and ensure patient confidentiality is maintained at all times.

Kindly note that this job description does not include an exhaustive list of activities, duties, or responsibilities expected of the PSS Trainer. Duties, responsibilities, and tasks may be subject to change with or without prior notice.

General Responsibilities:

• Trains how to greets patients in a polite, prompt, and helpful manner. (AIDET) Acknowledge, Introduce, Duration, Explanation, Thank....