Live Chat Agent/ Online Chat Rep.

Ultra-Chem Inc. (UCI) is excited to welcome a dedicated Live Chat Agent/Online Chat Representative to our customer support team. Since our founding in 1987, we have made it our mission to provide exceptional customer service to our clients in the specialty chemical sector. As a Live Chat Agent, you will be the first point of contact for our customers, assisting them with inquiries and providing product information in real-time through our online chat platform. This role requires a customer-oriented mindset and the ability to respond swiftly and accurately to a range of queries while fostering a positive experience. Join us in our commitment to maintaining UCI's reputation as a leader in the industry by helping customers with their needs promptly and effectively.

Responsibilities

• Engage customers through online chat to assist with inquiries and provide timely solutions
• Maintain a high level of product knowledge to effectively address customer questions
• Document customer interactions and manage inquiries using CRM software
• Collaborate with other departments to resolve customer issues and enhance service quality
• Monitor chat cues and respond actively to incoming messages
• Contribute to the development of FAQs and troubleshooting guides

Requirements

• Proven experience in customer service or live chat support roles
• Excellent written communication skills with a focus on clarity and professionalism
• Ability to multitask and manage time effectively in a fast-paced environment
• Strong problem-solving skills and a customer-centric attitude
• Familiarity with CRM systems and chat software
• High school diploma or equivalent; additional education or certification in customer service is a plus
• Availability to work flexible hours, including evenings and weekends, as needed

Benefits

• Paid Training
• Multiple Bonus Opportunity
• Paid Personal Time Off
• Paid Vacation
• 401(k) Program
• Life, Health, Dental, Optical and FSA
• Long Term Disability