Live Chat Agent/ Online Chat Rep.

Ultra-Chem Inc. (UCI) is excited to welcome a dedicated Live Chat Agent/Online Chat Representative to our customer support team. Since our founding in 1987, we have made it our mission to provide exceptional customer service to our clients in the specialty chemical sector. As a Live Chat Agent, you will be the first point of contact for our customers, assisting them with inquiries and providing product information in real-time through our online chat platform. This role requires a customer-oriented mindset and the ability to respond swiftly and accurately to a range of queries while fostering a positive experience. Join us in our commitment to maintaining UCI's reputation as a leader in the industry by helping customers with their needs promptly and effectively.

Responsibilities

• Engage customers through online chat to assist with inquiries and provide timely solutions
• Maintain a high level of product knowledge to effectively address customer...