Customer Service Representative

The Customer Service Representative is a part of a team that supports Geoprobe® products and services throughout the environmental and geotechnical industries.  Specifically, this individual will interact with customers in person and over the phone providing technical information about Geoprobe® products, determining customer needs, quoting, and placing orders. Geoprobe® manufactures technical drilling machines and tooling and seeks candidates who are mechanically inclined, comfortable running equipment, and are effective speaking to a group about the benefits of using our products.   

Responsibilities 

• Ability to communicate complex machine and tooling systems in person or over the phone in a way that a casual user can understand. 
• Accurately enter customer tooling orders. 
• Prepare machine and tooling quotes for customers, partnering with the customer to define their needs. 
• Demonstrate and explain benefits of Geoprobe® brand equipment and tooling to potential customers. 
• Train customers on proper use of equipment, tooling, and applications. 
• Work with outside sales representatives to support efforts in their region.  
• Enter follow-up notes of customer interactions into CRM software. 
• Drive trucks to and from events as needed. 

• Travel 2-3 weeks per year. 
• Other duties as assigned. 

Requirements

• Professional in appearance, speech, and conduct; always maintaining a positive attitude. 
• High degree of integrity and humility with a strong desire to serve and satisfy others. 
• Confident in mobilizing and running equipment. 
• Strong verbal and written communication skills internal and external customers; ability to listen with a desire to understand. 
• Strong attention to detail and follow-up. 
• Hands-on mechanical skills with an emphasis on technical knowledge. 
• Computer Skills to include Microsoft Word, Excel, PowerPoint. 
• Self-motivated and committed to team success. 
• Willing to travel to meet with or train customers. 
• Physically able to load and unload heavy objects. 
• CDL preferred. 
• SAP experience helpful. 
• Able to work 45 hours/week on average.  
• Verbal and written communications skills preferred in both English and Spanish 

*Hands-on product training will be the primary initial focus of this position. 

Benefits

• 401(k)
• Health Insurance
• Vacation
• Sick Leave
• Profit Sharing