Service Writer

C & B Powersports, a progressive family-owned company that has grown over 30 years to include John Deere ag, material handling and powersports has an opening for a Service Writer at its Spirit Lake, Iowa. A Service Writer is responsible for accurate and on-time reports and records relative to the service department’s operation within the store. This individual will perform functions to support the work order process, ensuring that all charges related to work orders are posted properly and closed on a timely basis. This individual will process warranty and product improvement claims and handle communications with customers in a professional manner.

Essential Duties:

• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until closed and invoiced.
• Processes warranty claims including computation of charges, submission, and follow-up.
• Maintains specialty tools inventory and the service library with information that is current (e.g. files, bulletins, manuals, video tapes, etc.) under the direct supervision of the Service Manager.
• Maintains Service Department filing records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies together with preparing replacement orders.
• Prepares Service Technician efficiency reports.
• Fields internal and external customer inquiries to the Service Department.
• Supplies Service Technicians with parts as required
• Follows up on shortages and expedites issues by reporting to the manager
• Assists in maintaining all departmental tools, equipment, and vehicles are in good working order

Requirements

• Proficient in Microsoft Office products
• High school diploma or equivalent preferred
• Valid driver’s license and a safe driving record
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling

Benefits

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace. 

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous parental leave for both moms & dads, and much more.
• Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year.
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
• Make an impact – You will participate in our annual Community Impact Day where we give back to the communities where we work and live.

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws. 

Apply today to learn more about this exciting opportunity at C & B!

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