System Engineer

No third-party recruiters or outsourcing arrangements are being considered for this position.

At Three Arrow Group, our engineers have the unique opportunity to work in a non-tiered environment where they engage directly with customers, address and resolve a wide range of technical issues and challenges, and see the tangible impact of their work by delighting the users we serve. Opportunities exist for engineers with varied backgrounds and expertise and this is ideal for someone who thrives on working in a varied and fast-paced environment. We’re looking for people who are passionate about delivering exceptional service while continuing to broaden their own skills and expertise along the way.

Specific responsibilities for this role include:

• Troubleshoot and assist users with incoming service requests received in a variety of communication formats (email, phone, web portal).
• Maintain and monitor system infrastructure (servers, networking equipment, etc.) to ensure availability, reliability, and security of client systems.
• Serve as a subject matter expert for a limited number of clients (or client locations) to ensure deep knowledge and familiarity with client environments.
• Create and maintain detailed documentation of client environments, configurations, and changes.
• Seek opportunities to improve service delivery via automation, policy and procedure updates, and documentation improvements.
• Implement and uphold security measures to protect client data and systems, including antivirus, anti-malware, and intrusion detection systems.
• Assist and support with the planning and implementation of a variety of IT-related systems, including PC deployment and equipment installation.
• Work with third-party vendors to resolve issues and coordinate successful resolutions to client issues and projects.
• Stay current with emerging technologies and seek constant improvement.
• Work closely with other team members to share knowledge and provide consistently excellent service.

Requirements

You might be a great fit for this position if you…

• Have excellent communication and client management skills
• Have worked in the IT industry for at least 3-5 years, ideally with experience working at an MSP or an IT Services environment.
• Have strong technical skills and working knowledge of at least some of the following:  
• Windows and MacOS operating systems
• Active Directory, Group Policies, Exchange
• Microsoft 365 and Intune
• Microsoft Azure, AWS, Google Cloud Platform, or other similar cloud-based infrastructure and application platforms
• Experience with virtualization technologies such as VMWare or Hyper-V
• Networking equipment (switches, routers, firewalls, etc.)
• Security platforms & tools
• Are detail-oriented and able to document your work

Benefits

Our purpose is simple: To radically change the lives of our clients and employees for the better. We do that by providing personal, highly experienced IT support and consulting solutions to organizations large and small throughout North America. Our aim is to become a pivotal force that transforms organizations with innovative IT solutions and support that align with their own core values and goals. We do this by operating on three core principles:

• Faith and Family Come First: We believe that in all things in life, faith and family should come first. This is true for us but holds just as true for the clients we serve. No company is truly your family, but we strive to be a positive force in your life by going above and beyond what is expected of an employer.
• Respect and Integrity with Every Interaction: We believe that we have the responsibility to be ethical, honest, and fair with every interaction. We are committed to treating everyone with respect and dignity.
• Always Be Learning: In the ever-changing world of technology, the willingness to learn and adapt is critical. “Always Be Learning” isn’t a slogan, but rather a commitment. Whether it’s gaining a better understanding of a client’s industry, or learning new technologies, we’re dedicated to fostering growth and adaptability in ourselves and our clients.

Position Benefits:

• 100% Company-Paid Health, Dental, and Vision Insurance
• Three weeks Paid Time Off
• Cell phone allowance
• Flexible Working Conditions: Remote or Hybrid (depending on location)

No third-party recruiters or outsourcing arrangements are being considered for this position.