Solution Lead - Loyalty Solutions

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze -and now with Talon.One’s loyalty platform.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze and Talon.One.

About This Role

As a Solution Lead at Stitch, you'll be driving our new business and existing sales efforts, championing the power of Talon.One, and the value that only Stitch’s services can deliver. You’ll build and nurture strong partnerships with the Talon.One sales team, working alongside them to cosell loyalty-focused marketing solutions and evangelize Stitch as their go-to implementation partner. Your role is crucial in showcasing how Talon.One solutions supported by Stitch can drive success for some of the world's most beloved brands.

What You’ll Do

• Thoughtfully educate prospective brands on Talon.One’s value by articulating how Stitch's services can meet their needs.
• Partner closely with Talon.One Account Executive and sales leadership to develop trusted relationships and establish Stitch as the preferred implementation partner for martech projects.
• Manage complex sales cycles while crafting tailored presentations and proposals that showcase the value that the Stitch team can bring to martech implementations and optimizations.
• Use your martech expertise to identify prospects' core marketing challenges and design comprehensive solutions that address their needs.
• Be a trusted advisor to your accounts through strategic thinking and prescriptive recommendations related to marketing, marketing technology, and marketing processes. Developing a strong point of view and organizing your thoughts into a well-articulated plan is imperative.
• Use your expertise in B2B sales to confidently negotiate contracts and close deals to meet bookings targets.
• Partner with our Alliances team to help highlight and expand Stitch’s partnership with Talon.One
• Collaborate with Stitch’s marketing team to build out content focused on Talon.One and loyalty solutions.
• Become an expert in Talon.One, Braze, and the broader loyalty market, including competitors, to effectively guide prospects in solution design and strategy.
• Travel, around 25%, to client sites

What Does Success Look Like In This Role?

• You build solid, lasting relationships with the sales team at Talon.One. Your deep martech expertise and creativity during the sales process make you the go-to person for the Talon-One team to partner with on complex deals.
• You approach this role with an entrepreneurial spirit. You are extremely creative in the methods you use to reach out to prospects and gain their buy-in during the sales process. You skip the standardized LinkedIn messages and use a customized approach instead. For every client, you build tailored presentations that spotlight the unique connections our Stitchers have with their brand, bringing our commitment to a successful solution to life.
• You are the true owner of every sales cycle. While you gather insights from others, you take full ownership and steer each prospect’s journey with confidence and commitment. You proactively outline the detailed steps you’ll take in each scenario during each phase of the sales process.
• You confidently negotiate contracts and SOW’s. You find thoughtful solutions to get the deal signed.
• You consistently close deals to meet booking targets. Quotas don’t intimidate you - they motivate you. You create strategies to meet them with a fun, competitive spirit.

Requirements

• 5+ years of proven success in consultative sales within the marketing technology services industry.

• Deep understanding of marketing technology, customer engagement platforms, loyalty platforms, and integration strategies.
• Solid experience in managing complex sales cycles and closing deals with high-level stakeholders.
• Exceptional presentation skills, with the ability to effectively communicate complex solutions to non-technical audiences.
• Background in planning, customizing, and delivering strategic technology demonstrations
• A track record of meeting quotas.
• Ability to travel around 25% to client sites
• Bachelor's degree or equivalent experience
• Must be eligible to work in the United States without visa sponsorship now or in the future

Stitch is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits

• Flexible PTO policy
• Monthly tech stipend
• Paid parental leave
• Medical, dental, vision, and life insurance
• In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana
• Access to employee resource groups