Operations Analyst

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze. With Braze at the center, we are also focused on being able to help customers with related technologies such as CDP, data warehouse, visualization/reporting tools, and much more.

About This Role

Stitch is looking for an Operations Analyst to support our Sales, Delivery, and Marketing teams. This role, in partnership with the Finance function, will be responsible for ensuring Stitch’s teams have the data, processes, and tools to operate at their best. While this role owns many tactical/ongoing responsibilities, the Operations Analyst will also help develop the Operations roadmap that defines our future plans for the function. This role reports to the Chief Operating Officer and is the perfect opportunity for someone who is hungry to learn about the logistics of running a business!

This is a hybrid role. You should expect to work from our office in the Bottleworks District in downtown Indianapolis at least twice a week.

What You’ll Do

• Be a trusted partner to our Sales and Delivery teams
• Provide ongoing analysis, monitoring and reporting on performance indicators
• Proactively provide analysis and feedback to leadership on risks and opportunities
• Design and implement processes
• Support accurate sales and revenue forecasting
• Assist with sending customer contracts for signature using Docusign
• Maintain Enablement and Sales resources (training guides, etc)

• Contribute to company-wide initiatives
• Update metrics for the leadership team
• Support reporting of company objectives
• Manage software tools including Hubspot
• Assist in preparation for quarterly Board meetings

Requirements

• 2+ years of professional experience
• High intellectual curiosity
• A self-starter with the ability to work with a high degree of autonomy
• Demonstrated ability to handle multiple projects and responsibilities simultaneously
• High attention to detail, reliable and contentious
• Previous experience in business operations or sales support is a plus
• Bonus points for previous experience working in Excel or Google Sheets
• The ability to work in our downtown Indianapolis office at least twice a week. Please note that we are not considering remote candidates at this time
• Must possess legal authorization to work in the United States without requiring employer sponsorship, both presently and in the future

Benefits

• Flexible PTO
• Medical, dental, vision, and life insurance
• Monthly tech stipend
• Paid parental leave
• Company-paid in-person onboarding experience during your first week at our HQ in Indianapolis, IN