Vice President Field Services

The top candidate is an organized, customer-oriented contract manager and sophisticated change manager with a commitment to equitable, inclusive advancement of the full time and contracted field services team.  

Areas of Responsibility 

1. Change Management 

• Lead the evolution from Road Warriors to Wisdom Weavers 

2. People Management 

• Manage all staff program officers and any and all field services consultants 

• Manage time utilization of all available staff on balance with contracts in collaboration with the Chief Programs Officer 

• Manage the delivery of TA in pairs, the costs thereof and documenting internal learning 

• Ensure that all members of your team are well onboarded, trained, and accountable to clear deliverables 

3. Technical Assistance Creation and Delivery 

• Co-create technical assistance that is specific to a user persona (e.g., new main street directors, tenured main street directors, new main street board member, tenured main street board member, main street board undergoing direct transition or succession planning, small business serving organization) and work with the education team to decide if that TA / training is best delivered in person, on video, as part of the MSAI, in written format or in webinar 

• Collaborate with the Education and Communications team to produce timely, excellent content 

4. Manage training, continuous use of and documentation of collected and discovered data into our CRM 

• Continuously bring feedback from the field to the entire organization through agreed upon channels 

Requirements

Top Candidates MUST HAVE the following characteristics: 

• Experience in people management 

• Experience in change management 

• Experience managing contracts with a track record of following through on deliverables 

• Capable of managing team capacity utilization to ensure that Main Street America is well positioned to meet the deliverables of committed contracts without creating burnout on the team 

• Proven track record of excelling as a project manager 

• Experience in leading new software adoption 

• Attention to detail, has systems to ensure that nothing slips through the cracks 

• Desire to work in primarily a management role; this position is no more than 20% direct technical assistance 

• Full throated commitment to the mission of Main Street America 

• Commitment to personal growth, understanding and awareness of self, personal identity and relationship to your teammates in a multiracial, diverse context with the explicit goal of building a more inclusive, accessible, equitable organizational culture across the entire MSA network 

• Commitment to diversity, equity, inclusion and accessibility 

• Enjoys working on a distributed team 

Extraordinary Candidates may have the following Nice to Have characteristics:  

• Track record in identifying avenues for professional growth. 

• Experience managing a budget of at least $2 Million Dollars 

• Experience in Customer Relationship Management databases 

TO APPLY: Please send cover letter and resume through workable platform by the deadline of September 2.

Timeline

• July 31 - Job Open
• August 7 - Internal Applications Due
• August 8-17 - Internal Interviews
• September 2 - External Applications Due
• September 10 - First Round Interviews Begin
• September 17 - Second Round Interviews Begin
• October - Ideal timing for onboarding

Benefits

The salary range is $137,750 - $142,100.

Main Street America is a dynamic, diverse, remote-first team. We hire empathetic managers, create a fulfilling work environment, and provide excellent benefits. We strive to balance achievement, connection and rest through key structures:  

• We all organize our work annually around our six long-term objectives of our strategic plan;  

• We meet in person twice a year at team retreats, and many staff attend our annual conference; and 

• We have more than 25 paid holidays (including the last week of December and the week surrounding the fourth of July), and have meeting-free weeks (“Rejuvenation Weeks”) the last week of August and first week of January for deep focus and planning.  

We keep a 35-hour work week, and most of our team works Monday through Friday during regular business hours. Some positions require additional hours and time outside regular business hours.  

Full-time, regular employees are entitled to:   

• Health Insurance: Our group benefit plans include medical, EAP, dental and vision, life, and disability plans.  

• Paid Sick Leave: Full-time employees accrue sick leave at a rate of 3.23 hours per pay period (maximum accrual at 420 hours). 

• Vacation Accrual: In addition to the more than 25 paid holidays m.entioned above, full-time employees begin with two weeks vacation, and accrue vacation at a rate of 4.85 hours per pay period for the first 3 years. At years 3-10, the accrual rate increases to 6 hours, and employees with tenures of more than 10 years accrue at a rate of 6.92 hours per pay period (for a maximum accrual at 210 hours). 

• FMLA: We follow the DC Family and Medical Leave Act, which provides 16 weeks of unpaid leave in blocks or intermittently for family leave (the birth or adoption of a child, or caring for a sick relative) and 16 weeks of unpaid leave in blocks or intermittently for medical leave (recovering from a serious illness) in a 24 month period for any employee employed for at least a year. 

• 401(a) Defined Contribution Retirement Plan: At its discretion, Main Street America makes an employer contribution typically equal to 5% of earned compensation no later than April for the prior calendar year in which you worked at least 1,000 hours. Vesting begins at 20% after two years, and increases until it reaches 100% after five years. 

• 403(b) Individual Retirement Plan: Employee pre-tax contributions are permitted up to IRS limits. For 2024, those are $23,000, plus another $7,500 in catch-up contributions for employees age 50 years and over. 

• Professional Development: At its discretion, Main Street America provides $1,500 in professional development funds to each employee annually, as well as other team-wide professional development trainings