Technical Account Manager

A leading industrial technology firm is seeking a motivated and skilled Technical Account Manager based in Chicago.

Location: Chicago, IL. This is a Hybrid role with 3-5 days per week in the Chicago office and 25% travel.

• Starting salary $70K-75K plus sales incentives and benefits

Overview: This role involves sales and support for semiconductor inspection and metrology equipment used in various laboratories nationwide. The ideal candidate is goal-oriented, adept at identifying new business opportunities, and capable of conducting strategic negotiations. The Technical Account Manager will assist process engineers by presenting advanced measurement and analytical methodologies, exhibiting strong technical presentation skills. This position reports directly to the company President and offers significant growth potential within a diverse, multicultural environment. Bilingual proficiency in English and Japanese is a plus.

Duties and Responsibilities:

Core Responsibilities:

1. Meet annual revenue, profit, and growth targets.
2. Identify new market opportunities and strategize with the supervisor.
3. Achieve monthly KPIs related to new contacts, customer meetings, quotations, and opportunities as recorded in the CRM.
4. Travel regularly to customer sites to develop strong relationships and account understanding.

Sales Activities:

1. Prospect for new customers using various methods.
2. Maintain accurate account records in the CRM.
3. Prepare and deliver sales proposals and presentations, following up with key decision-makers.
4. Conduct quarterly new customer meetings and submit detailed reports.
5. Manage the entire sales process from inquiry to final acceptance and payment, including quotes, samples, negotiations, order confirmations, delivery, and payment terms.
6. Regularly meet with the direct supervisor to review sales activities, prospective customers, and progress towards sales goals.
7. Develop and implement a quarterly strategic plan with the supervisor to achieve sales goals and travel expectations.
8. Support tradeshow planning, execution, and follow-up with the Account Management team.

Professional Development:

1. Network within industry organizations.
2. Stay current on trends, competitors, and developments in the semiconductor industry.
3. Maintain regular contact with product managers to ensure accurate and timely customer support.

Requirements:

• 2+ years of experience in technical sales or inside sales.
• Ability to travel by various means domestically and internationally.
• Experience in material science, technical sales, and customer relationship management is a PLUS!
• Hybrid role with 3-5 days per week in the Chicago office and 25% travel.

Requirements

Desired Skills:

1. Sales planning, forecasting, and strategic account management.
2. Proficient in product demonstration and group presentations.
3. Skilled in negotiation to maximize profit and manage risk.
4. Effective coordination of information between customers and partner companies.
5. Organized record-keeping in a CRM platform.
6. Strong time management skills for meeting deadlines.
7. Ability to manage multiple accounts and projects simultaneously.
8. Professional demeanor in customer interactions.
9. Excellent verbal and written communication skills.
10. Proficient in Outlook, Excel, PowerPoint, and QuickBooks.
11. Bilingual in English and Japanese is an advantage.

Ability to travel by various means domestically and internationally.

Willingness to participate in occasional evening teleconferences with Asia.

Benefits

• Competitive salary with performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off, including vacation, sick leave, and holidays
• Professional development opportunities, including training and certifications
• Flexible work schedule with hybrid work options
• Travel reimbursement for business-related trips
• Employee wellness programs
• Collaborative and supportive work environment
• Opportunities for career growth and advancement within the company