Senior Customer Account Manager

JOB SUMMARY

The Senior Customer Account Manager serves as the primary point of contact for daily business with customers and maintain communication throughout all aspects of the order process. These activities are done to contribute to exceeding on-time delivery and customer satisfaction goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acts as primary contact for all communications between the customer and the company.
• Performs contract review of orders to ensure correct pricing, revision, etc.
• Reviews customer acknowledgements for delivery dates (stock or production).
• Analyzes orders/reports and coordinates with production scheduling to ensure on-time delivery for customers.
• Establishes priorities for specific customer orders and recommends schedule changes to accomplish customer requirements.
• Reviews changes in customer delivery schedule to ensure that approved changes have been made and notifies appropriate personnel if any adjustments are required to be made in the production schedule.
• Provides customers with weekly delivery updates, making sure to notify a customer of any delay in meeting shipment date.
• Coordinates the workflow within or between departments and keeps customers informed of any issues that may affect their on-time delivery.  
• Uses the Prince ERP system to track and update the progress of orders in the system.
• Present a positive impression of the company through timely responses and a positive, cheerful “can-do” tone in all communications.
• May be assigned additional responsibilities and/or projects.

REQUIRED SKILLS / ATTRIBUTES

• Track record of serving others and putting team goals first.
• High level of accountability; takes ownership over everything within scope of responsibility.
• Proactive approach; identifies and solves problems.
• Must be able to prioritize, utilize critical thinking, and adjust to change.

EDUCATION AND EXPERIENCE

• Previous experience in a customer support role.
• Experience working in a manufacturing environment
• Bachelor’s degree preferred.
• Intermediate to advanced user skillset in Microsoft Office required.
• Prior experience using ERP systems preferred.
• Demonstrated ability to handle customer calls displaying good phone skills.

PHYSICAL JOB REQUIREMENTS

• Regularly required to walk or sit the duration of workday, 8 hours.
• Frequently required to perform repetitive hand movements when doing computer work or paperwork. 
• Specific vision abilities required by this job include close vision in which 20/20 vision or corrected vision to 20/20 vision is required.

BENEFITS

• PTO and 9 paid holidays per year
• Medical, Dental, & Vision Plans
• Short and Long Term Disability Plans
• 401(k) Retirement Plan with strong employer match
• Company paid life insurance & AD&D
• 100% tuition reimbursement for job relation classes
• PPE reimbursement

* We are an Equal Employment Opportunity ("EEO") Employer. Applicant can learn more about Prince's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster ( https://www.eeoc.gov/employers )