Senior Customer Account Manager

JOB SUMMARY

The Senior Customer Account Manager serves as the primary point of contact for daily business with customers and maintain communication throughout all aspects of the order process. These activities are done to contribute to exceeding on-time delivery and customer satisfaction goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acts as primary contact for all communications between the customer and the company.
• Performs contract review of orders to ensure correct pricing, revision, etc.
• Reviews customer acknowledgements for delivery dates (stock or production).
• Analyzes orders/reports and coordinates with production scheduling to ensure on-time delivery for customers.
• Establishes priorities for specific customer orders and recommends schedule changes to accomplish customer requirements.
• Reviews changes in customer delivery schedule to ensure that approved changes have...