DMC Travel Consultant

Position Summary

The DMC Travel Consultant is responsible for creating itineraries, proposals & costings for both FIT & Group business & converting requests into sales from A&K Tour Operators, third party retail travel agents, non-retail & Akorn Destination Management partners.

Responsibilities and Accountabilities

• Be that service oriented person who offers creative proposals tailored to the client’s demands and budget with speedy accurate responses ensuring high conversion rates.
• Meet or exceed established sales and profit margin goals
• Meet or exceed established A&K Service Level Agreements and standards
• Assist guests, Travel Agents and A&K staff with custom programs, cruise, pre/post accommodations
• Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
• Maximize conversions by following up on Option Quote bookings in established timeframe
• Demonstrate competency of product knowledge
• Collaborate with internal departments to facilitate booking process and sales
• Maintain up to date knowledge of current product offerings by reading direct mail pieces and attending regularly scheduled department meetings and training/product briefing sessions
• Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
• Make recommendations for process, procedure and technology improvements
• Participate in training sessions for travel agents
• Sales projects as determined by management

Skills and Abilities

• Excellent verbal and written communication skills with an emphasis on telephone sales
• Detail oriented with excellent organizational skills and ability to multi task
• Prefer geographic, cultural and natural history knowledge of the Northern Rockies, Southwest, California, Alaska, Pacific Northwest, British Columbia, Alberta & Eastern Canada.
• Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
• Good judgment and problem-solving skills
• Ability to work in a team environment
• Excellent inter-personal skills
• Must be able to read/write/speak in English
• Foreign language skills preferred

Requirements

Education and Experience

• Associate or bachelor’s degree preferred or equivalent experience
• High School diploma required
• Two years travel industry experience preferred
• Sales experience preferred
• Knowledge of North American geography preferred

Benefits

A&K offers a large portfolio of competitive benefits to all eligible, fulltime employees including a sales incentive plan. Some

benefits are provided at no cost to the employee, such as group life insurance, short-term and

long-term disability, and travel discounts through use of an IATAN Travel Professional card. Other

elective benefits include medical, dental, and vision insurance, supplemental life insurance,

pre-tax healthcare and dependent FSAs, and a 401(k) plan with generous company match.

This job description is not designed to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required by the employee.