Coffee Field Service Technician

ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Intermix Beverage, our product division, was created to offer a full circle consumer experience. The goal is to help customers serve a high-quality and consistently prepared coffee beverage.

This role is responsible for performing installation, service repairs, and maintenance work on customer-owned and company-owned coffee equipment both at customer locations and in the shop. This position is also responsible for providing high-quality work and excellent customer service to ensure highly satisfied customers.

Position Responsibilities

The essential functions include, but are not limited to the following:

• All equipment is tagged appropriately and check-in form is filled out
• Ensure all jobs are completed in FieldAware
• Communicate with customers on the status of their repairs
• Communicate parts/supplies shortages to Parts Coordinator or their manager
• Maintain cleanliness and organization of the shop
• Required to take a turn in the after hours on call rotation
• Ensure security of the facility
• Assist service technicians with installations and parts delivery
• Check-in with their manager at the beginning and end of each day

Minimum Qualifications (Knowledge, Skills, and Abilities)

Certification/Degree

• High school diploma or general education degree (GED)

Skills

• Valid driver's license with the ability to be insured
• Time management
• Customer service skills
• Oral and written communication skills
• Troubleshooting skills
• Ability to be a team player

Knowledge

• Strong computer aptitude, including experience Google Suite

Preferred Qualifications (Knowledge, Skills, and Abilities)

• Working knowledge of multimeter
• Vo-Tech school degree; or one to two years related experience and/or training with electrical and hydraulic systems; or equivalent combination of education and experience

ESI as an Employer

• Medical & dental insurance
• Retirement account matching
• Generous vacation policy & paid holidays
• Company paid life insurance & long term disability
• Our subsidized gym membership option
• Ongoing career development & training
• Educational assistance program which reimburses tuition expenses
• Discounts on products
• Thirty ($30) per pay period reimbursement for business related cell phone use.
• Efficiency bonuses, which average an extra $2.00 per hour for technicians.

Pay Range $22 - $28/hr