Account Manager

Can you lead projects and maintain strong client relationships? Do you enjoy collaborating with designers and developers to create exceptional digital projects, and perhaps have a knack for print as well? Are you looking for a work-life balance with a real 40 hour work week?

We are actively seeking an Account Manager to join our team. You have a bachelor's degree with a few years of relevant professional experience, and a passion for design, writing, and marketing. You may also be looking for a career change, or returning to the workforce after a hiatus. Just wow us.

This is a remote job, with working Central hours.

You Live Our Core Values:

• Learn every day
• Support one another
• Ask why, then ask again
• Communicate sincerely and directly
• Celebrate wins and grow from mistakes

Project Management:

• Lead small to medium-sized projects autonomously, assist in larger strategic projects
• Maintains day to day workflow for internal and client-facing projects
• Maintains budgets, progress reports, and timelines
• Quality control of design and written work prior to sending to the client
• Uses comprehensive communication skills to make a bridge between client and designer
• Coach and support project team members with tasks you assign them
• Update relevant stakeholders or team members on project progress
• Creatively problem-solve to meet client needs in efficient and effective ways
• Use written and verbal communication skills to make a bridge between the client and the designers and developers
• Learn how to manage website design and development projects
• Assist digital projects with content population, SEO, and training the client in our Content Management System
• Assist marketing projects with creating plans, calendars, campaigns, and social media management
  

Client Management:

• Create and maintain relationships with customers to better understand and achieve their needs based on what success looks like
• Be responsive to clients’ requests
• Creatively problem solve and appropriately identify the needs of both new and current customers in order to aid customers in their success using our services
• Manage all reporting about the health of customers' accounts
• An ambassador for Glantz Design
  

Strategic Work:

• Learn from senior account and design teams the strategy of design and communications, executing strategy on small projects
• Be able to assess a category that a client operates in, what drives a client’s business and how communications can drive solutions for the specific business problems of the category and/or the client
• Author creative briefs and documents
• Collaborates with creative directors, designers, and developers to understand and execute the goal of the client
• Lead SEO Strategy with internal and partners using analytics and competitive analysis
• Manage small team Rocks for process improvements
• Understand client industries, their business drivers, and tailor communications to address their specific challenges
• Assist in user research to better understand the customer, contextualized with data

Mentorship:

• Mentor project managers and interns
• Mentored by the Account Director and Creative Director
  

Growth Plan:

• In 6 months: Run medium to large projects autonomously
• In 1 year: Author strategy documents and contribute to UX strategy. Manage print projects and work with print vendors. Have leveraged two professional development PTO days to develop a new skill for continued learning. Take on new responsibilities to train and level up experience based on Senior Account Manager goals.
• In 2 years: Promotable to Senior Account Manager, where you would run medium accounts autonomously, contribute significantly to larger projects, and offer complex strategic solutions on projects. Set clear goals for the next 6 months.

Requirements

• Bachelor’s degree
• Mid-Level, 3-5+years of relevant experience
• Relevant experience in marketing
• Excellent verbal and written communication skills
• Strong business acumen in project planning
• Attention to detail
• Outcomes focused
• Break down complexity
• Deadline driven
• Analytical
• Organized
• Intellectually curious
• Bonus: Copywriting

Benefits

Check out our benefits such as:

• Fully remote with local teamwork opportunities in the Chicago area
• 15 days of PTO plus the week of Christmas to New Year (that's a month total in PTO!)
• Casual work environment (favorite band t-shirt a must)
• Multiple insurance options (adulting at its finest)
• 401K (future you thanks you)
• Short-term disability (cause you never know)
• Professional development (two extra PTO days a year for upping skills)
• A true 40-hour work week, with rare evening or weekend work (horray!)

Apply and send your resume and cover letter, along with why you want to join the team.