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Account Manager

Glantz

Evanston, illinois


Job Details

Full-time


Full Job Description

Can you lead projects and maintain strong client relationships? Do you enjoy collaborating with designers and developers to create exceptional digital projects, and perhaps have a knack for print as well? Are you looking for a work-life balance with a real 40 hour work week?

We are actively seeking an Account Manager to join our team. You have a bachelor's degree with a few years of relevant professional experience, and a passion for design, writing, and marketing. You may also be looking for a career change, or returning to the workforce after a hiatus. Just wow us.

This is a remote job, with working Central hours.

You Live Our Core Values:

  • Learn every day
  • Support one another
  • Ask why, then ask again
  • Communicate sincerely and directly
  • Celebrate wins and grow from mistakes

Project Management:

  • Lead small to medium-sized projects autonomously, assist in larger strategic projects
  • Maintains day to day workflow for internal and client-facing projects
  • Maintains budgets, progress reports, and timelines
  • Quality control of design and written work prior to sending to the client
  • Uses comprehensive communication skills to make a bridge between client and designer
  • Coach and support project team members with tasks you assign them
  • Update relevant stakeholders or team members on project progress
  • Creatively problem-solve to meet client needs in efficient and effective ways
  • Use written and verbal communication skills to make a bridge between the client and the designers and developers
  • Learn how to manage website design and development projects
  • Assist digital projects with content population, SEO, and training the client in our Content Management System
  • Assist marketing projects with creating plans, calendars, campaigns, and social media management

Client Management:

  • Create and maintain relationships with customers to better understand and achieve their needs based on what success looks like
  • Be responsive to clients’ requests
  • Creatively problem solve and appropriately identify the needs of both new and current customers in order to aid customers in their success using our services
  • Manage all reporting about the health of customers' accounts
  • An ambassador for Glantz Design

Strategic Work:

  • Learn from senior account and design teams the strategy of design and communications, executing strategy on small projects
  • Be able to assess a category that a client operates in, what drives a client’s business and how communications can drive solutions for the specific business problems of the category and/or the client
  • Author creative briefs and documents
  • Collaborates with creative directors, designers, and developers to understand and execute the goal of the client
  • Lead SEO Strategy with internal and partners using analytics and competitive analysis
  • Manage small team Rocks for process improvements
  • Understand client industries, their business drivers, and tailor communications to address their specific challenges
  • Assist in user research to better understand the customer, contextualized with data

Mentorship:

  • Mentor project managers and interns
  • Mentored by the Account Director and Creative Director

Growth Plan:

  • In 6 months: Run medium to large projects autonomously
  • In 1 year: Author strategy documents and contribute to UX strategy. Manage print projects and work with print vendors. Have leveraged two professional development PTO days to develop a new skill for continued learning. Take on new responsibilities to train and level up experience based on Senior Account Manager goals.
  • In 2 years: Promotable to Senior Account Manager, where you would run medium accounts autonomously, contribute significantly to larger projects, and offer complex strategic solutions on projects. Set clear goals for the next 6 months.

Requirements

  • Bachelor’s degree
  • Mid-Level, 3-5+years of relevant experience
  • Relevant experience in marketing
  • Excellent verbal and written communication skills
  • Strong business acumen in project planning
  • Attention to detail
  • Outcomes focused
  • Break down complexity
  • Deadline driven
  • Analytical
  • Organized
  • Intellectually curious
  • Bonus: Copywriting

Benefits

Check out our benefits such as:

  • Fully remote with local teamwork opportunities in the Chicago area
  • 15 days of PTO plus the week of Christmas to New Year (that's a month total in PTO!)
  • Casual work environment (favorite band t-shirt a must)
  • Multiple insurance options (adulting at its finest)
  • 401K (future you thanks you)
  • Short-term disability (cause you never know)
  • Professional development (two extra PTO days a year for upping skills)
  • A true 40-hour work week, with rare evening or weekend work (horray!)

Apply and send your resume and cover letter, along with why you want to join the team.

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