Vivia Navigator Assistant- Full time, Starting pay 21/hr

The Company

Founded in 2006, Ho’okele Homecare is driven by a commitment to healthcare and the well-being of seniors and individuals with disabilities, providing exceptional care within the comfort of their homes. With 18 years of service, the company has earned numerous awards, including the 2024 Home Care Pulse Award for Employer of Choice. We take great pride in fostering a supportive work atmosphere while also innovating our own technology tailored for the organization.

Role Overview

A Vivia Navigator Assistant presents a professional first point of contact for seniors and their families seeking the caregiving services of Ho’okele Homecare and its new service line Vivia. The main responsibilities involve diligently answering phone calls, actively listening to callers’ needs, providing callers with relevant resources and identifying opportunities to upsell. This individual must follow company confidentiality policies and utilize their best efforts in resolving customer issues by providing effective solutions. Overall, this role requires one to be comfortable conversing on the phone with a pleasant demeanor, knowledgeable with computer systems, and able to work cooperatively with the Vivia Navigators. This position is full time with a pay range of $21-$23 an hour. Learn more about Vivia at www.viviacares.com

Requirements

• High school diploma or equivalent; college degree preferred

• Proven customer service experience in a call center or similar environment
• Passion and compassion for helping seniors; personal experience supporting a senior helpful
• Home care experience or long term care services experience preferred.
• Strong problem solving skills and critical thinking skills
• Active listener and ability to convey compassion and empathy over the phone
• Excellent communication skills, both verbal and written
• Strong computer and data entry skills
• Attention to detail and compliance with company policies and procedures
• Familiarity with call center equipment and software
• Ability to multitask, prioritize and manage time effectively
• Ability to work under pressure and handle difficult customers
• Strong interpersonal skills and the ability to communicate with internal stakeholders
• A professional appearance and provide a positive company image to the public.
• A team player

Benefits

As a team member at Ho’okele, you’ll enjoy:

• Medical Insurance
• Paid Time Off (PTO)
• Positive work environment
• Discounted car rentals
• Flex spending account
• Group term life insurance
• Medical Insurance
• Supplemental Insurance
• Discounts on movie tickets and other local vendors
• Bonuses